# Gmail logins showing up as @anonymous.appuser.io **URL:** \ **Category:** Ask for Help\ **Created:** [December 12, 2020, 10:27am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764 "2020-12-12T10:27:49Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Tanul\_Singh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tanul_singh/32/11084_2.png) [@Tanul\_Singh](https://community.glideapps.com/u/Tanul_Singh)\ **Post date:** [December 12, 2020, 10:27am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/1 "2020-12-12T10:27:49Z")
Hi, Suddenly my users who are logging in are showing up as \*\*\*\*\*\*\*\*\*\*\*@anonymous.appuser.io. The sign ins are using google sign. Earlier the app;logins sheet used display the gmail ids of the users but now its showing them as anonymous users. Can anyone help out with this issue? Regards, Tanul ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [December 12, 2020, 11:18am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/2 "2020-12-12T11:18:02Z")
Hi @Tanul_Singh, You might have to go to settings\>privacy then change it to collect your user’s email address. Glide team changed the setting to have anonymous email addresses by default for new apps but @david mentioned that at some point they had a bug that changed it on existing apps so we needed to manually change it back. I hope this helps. ---
**Author:** ![Tanul\_Singh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tanul_singh/32/11084_2.png) [@Tanul\_Singh](https://community.glideapps.com/u/Tanul_Singh)\ **Post date:** [December 12, 2020, 1:17pm UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/3 "2020-12-12T13:17:52Z")
That worked! Thanks @SantiagoPerez Regards, Tanul ---
**Author:** ![Electro1](https://avatars.discourse-cdn.com/v4/letter/e/439d5e/32.png) [@Electro1](https://community.glideapps.com/u/Electro1)\ **Post date:** [April 12, 2021, 8:27pm UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/4 "2021-04-12T20:27:30Z")
Hi Gliders, anyone knows why I’m seeing glide logging on Gmail sign in i have attached a screenshot bellow Thanks in advanced ![GMAIL GLIGE](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/b/cbd9435f5e335baf974bc95006b961ec4d477f2b.png) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [April 12, 2021, 8:44pm UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/5 "2021-04-12T20:44:35Z")
> [@Announcing Sign in with Google](https://community.glideapps.com/t/announcing-sign-in-with-google/5718): > > A few of you have already found this: good find guys! We know that signing in is a barrier for all kinds of software, especially when emails are involved. To make signing in to your apps faster and easier, we’ve added a new Sign in with Google option in the privacy settings. Users of your app will be able to use their Google account to sign in to your app—we automatically pick up their name and email address when your users choose this Sign In method. Sign in with Google i… > [@Google sign-in screen branding](https://community.glideapps.com/t/google-sign-in-screen-branding/19376): > > Hi community. I just want to ask if there is a way to get rid of the “glide” branding when a user is signing-in into the App using Google. I get it for a free App but not for a pro app. If my clients click on the word “glide” they are taken to glide page and the first thing they see is that they can make an App in 5 seconds using a template thus leaving me with explaining to do why I charged an “x” amount of money for something so simple that can be done in 5 minutes. I have chosen to deactivate… > [@Can Glide branding be removed from Google Sign in page?](https://community.glideapps.com/t/can-glide-branding-be-removed-from-google-sign-in-page/18975): > > Anyway to remove all Glide branding on the private app plan ? ---
**Author:** ![Miroslav\_Madaric](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/miroslav_madaric/32/20852_2.png) [@Miroslav\_Madaric](https://community.glideapps.com/u/Miroslav_Madaric)\ **Post date:** [February 3, 2022, 9:48am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/6 "2022-02-03T09:48:36Z")
In “Basic” plan I got anonymous address aliases and it is ok. If I upgrade to “Pro” plan, app will collect real uses’ email addresses, this is also ok. Question: how is it possible to get REAL addresses for past logins? Does upgrade to PRO plan helps retroactively? ---
**Author:** ![Rosewebstudio](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rosewebstudio/32/12261_2.png) [@Rosewebstudio](https://community.glideapps.com/u/Rosewebstudio)\ **Post date:** [February 3, 2022, 10:09am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/7 "2022-02-03T10:09:27Z")
Short answer is no - upgrading will not give you the real email for existing users who have signed up > [@Anonymous user on our app](https://community.glideapps.com/t/anonymous-user-on-our-app/19658/12): > > I’m not 100% sure, but my understanding is that once you upgrade and switch to using real email addresses, then that would only apply to new users. So you’d still have the problem of your existing users to deal with. But given that it isn’t that many, that’s probably manageable? Obviously the sooner you upgrade the better. You could ask existing users to confirm their email address. I did something similar and just added a message to the app and an email entry field linked to the users profile to collect the real email address ---
**Author:** ![Miroslav\_Madaric](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/miroslav_madaric/32/20852_2.png) [@Miroslav\_Madaric](https://community.glideapps.com/u/Miroslav_Madaric)\ **Post date:** [February 3, 2022, 10:20am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/8 "2022-02-03T10:20:01Z")
Hi, thanks for this quick response! Elegant way would be to get real addresses from Glide database. There is the evidence that Glide has that stored, but not available to the users. Instead Glide app delivers anonymous alisases. So it is only upon Glide under what conditions they are willing to disclose real addresses! My idea is simple: when upgrading the app to pro, why not? Asking past users to confirm their addresses is a kind of oxymoron: I don’t know their addresses, this is the problem. They logged in usually one time off and I can’t contanct them! 🙂 ---
**Author:** ![Rosewebstudio](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rosewebstudio/32/12261_2.png) [@Rosewebstudio](https://community.glideapps.com/u/Rosewebstudio)\ **Post date:** [February 3, 2022, 10:32am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/9 "2022-02-03T10:32:55Z")
It’s a dilemma for sure. Just thinking out loud….so forgive me if it’s not the perfect solution. Perhaps you could do some wizzy visibility condition so returning visitors who have a email address ‘containing’ ‘[anonymous.appuser.io](http://anonymous.appuser.io)’ could only see the content/data once the have entered their real email address. Message something like “ We are just performing a quick audit and would like to verify your email address” Maybe 🤔 ---
**Author:** ![Miroslav\_Madaric](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/miroslav_madaric/32/20852_2.png) [@Miroslav\_Madaric](https://community.glideapps.com/u/Miroslav_Madaric)\ **Post date:** [February 3, 2022, 10:46am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/10 "2022-02-03T10:46:00Z")
Thanks, I have already solved the problem if visitors are returning, no problem! For them also an automatic real address information will be available aftre upgrading to pro. I want to get addresses for non-returning visitors! ---
**Author:** ![kyleheney](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kyleheney/32/41173_2.png) [@kyleheney](https://community.glideapps.com/u/kyleheney)\ **Post date:** [February 3, 2022, 11:09am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/11 "2022-02-03T11:09:55Z")
I wish this process was more automated as well. It can get quite messy to have to change data after upgrading (if you want to preserve anything that was recorded before going Pro). I think the perfect solution is for Glide to somehow be able to convert the anonymous addresses to the real ones upon upgrading, but given the various places this data could be stored, anything beyond changing it in the User Profile Table may be too much to ask. At a minimum, converting anonymous to real in the User Profile Table upon upgrading is the behaviour I’d expect with this. Unfortunately, that’s not the way it currently works. ---
**Author:** ![Rosewebstudio](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rosewebstudio/32/12261_2.png) [@Rosewebstudio](https://community.glideapps.com/u/Rosewebstudio)\ **Post date:** [February 3, 2022, 11:19am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/12 "2022-02-03T11:19:22Z")
Hmm for non returning users then it’s a bit of an issue. Maybe raise a ‘feature request’ if one doesn’t exist. Not sure if that will be a priority however as I’m sure it’s not a quick one to implement and that the glide team have quite a busy schedule already. Wish I had an answer for you…. ---
**Author:** ![makam](https://avatars.discourse-cdn.com/v4/letter/m/74df32/32.png) [@makam](https://community.glideapps.com/u/makam)\ **Post date:** [December 10, 2023, 2:59pm UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/13 "2023-12-10T14:59:20Z")
Hi Santiago, I was collecting user emails until today without any problem, but since I added de singIn with gmail option, glide started to collect anonymous emails and I cannot change it. It says that it is only for paid users. I do not understand why this suddenly change it. Exist there some workaround? Best Regards ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [December 10, 2023, 3:27pm UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/14 "2023-12-10T15:27:04Z")
The ability to collect emails may have been available at the time that you originally set it but was taken away later on. In some cases, a user can continue to use a feature if they are grandfathered in,but one they make certain changes, then they lose that grandfathered ability. Which plan are you on? Is this a Classic App or a New App? How long ago did you originally set it up to collect real emails? I ask these questions, because this isn’t really anything new. Collecting emails had been a paid option for a long time. > [@warning Important Change: Hide User Emails is now default](https://community.glideapps.com/t/important-change-hide-user-emails-is-now-default/19025): > > [Email Anonymization / Hide User Emails](https://docs.glideapps.com/all/reference/security-and-per-user-data/email-anonymization) is now on by default for new apps, and you must choose to collect real user emails if you want them. There’s a bug where this setting may change if you open an existing app in the editor and you have never set the setting before. We are rolling out a fix to prevent this setting from changing when editing existing apps. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [January 12, 2024, 12:53am UTC](https://community.glideapps.com/t/gmail-logins-showing-up-as-anonymous-appuser-io/19764/15 "2024-01-12T00:53:56Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.