# Glide unable to load Microsoft Libraries
**URL:** https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139
**Category:** Ask for Help
**Created:** [March 28, 2024, 8:09pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139 "2024-03-28T20:09:54Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@DD\_Auto](https://community.glideapps.com/u/DD_Auto)
#### Post date: [March 28, 2024, 8:09pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/1 "2024-03-28T20:09:54Z")
Hey all!
I have been trying for hours to figure this out… when I try to refresh my data (coming from Onedrive Excel sheet) it pops up saying the sheet can not be found. I disconnected the link between Onedrive and Glide and reconnected. Still nothing. Even when I try to create a new page, try to import excel sheet, it says it can not find any libraries in my onedrive and to please refresh. Any help would be greatly appreciated.
PS I was on the free version of glide for a while. Since the new update, I noticed that Integrating to excel was only available on a Team account and above. So I am now on the free trial of the team account.
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [March 29, 2024, 12:51am UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/2 "2024-03-29T00:51:12Z")
So you cannot connect to your Excel on a trial of the team account?
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### Author:  [@DD\_Auto](https://community.glideapps.com/u/DD_Auto)
#### Post date: [March 29, 2024, 2:24pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/3 "2024-03-29T14:24:16Z")
That is correct. I assume the free trial has nothing to do with it though. I would think that since I am now on the Team account it should let me connect to Excel. Here is a screen recording of what I am talking about. Click below.
[https://1drv.ms/v/c/ac1163e63b5429fd/EddIaT0GvEVEr9Y7FXE5eqIBftg1PvAOPGTJUVUIFoqwrg?e=Y55PZK](https://1drv.ms/v/c/ac1163e63b5429fd/EddIaT0GvEVEr9Y7FXE5eqIBftg1PvAOPGTJUVUIFoqwrg?e=Y55PZK)
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [March 29, 2024, 2:52pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/4 "2024-03-29T14:52:30Z")
Your link asks me to sign in. Can you record it using Loom?
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### Author:  [@DD\_Auto](https://community.glideapps.com/u/DD_Auto)
#### Post date: [March 29, 2024, 3:29pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/5 "2024-03-29T15:29:20Z")
Sorry, Here is a loom recording. Hope it works for you. It was my first time using Loom.
https://www.loom.com/embed/566c95a8f5f2432c84e7be95e99a349c?sid=a3ca65e2-2ed4-4c66-b725-00fd576fe612
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [March 29, 2024, 10:54pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/6 "2024-03-29T22:54:32Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:
Please submit this video alongside description of the problem to the support team. Thank you!
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### Author:  [@DD\_Auto](https://community.glideapps.com/u/DD_Auto)
#### Post date: [March 30, 2024, 3:10pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/7 "2024-03-30T15:10:34Z")
Okay I will try that. Any other recommendations in the meantime? Thanks for your help.
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [March 30, 2024, 11:15pm UTC](https://community.glideapps.com/t/glide-unable-to-load-microsoft-libraries/72139/8 "2024-03-30T23:15:48Z")
Sorry, I don’t have further recommendations at this point.