# Glide does not recognize certain characters (æ, ø, å) **URL:** \ **Category:** Report a Bug\ **Created:** [November 20, 2023, 12:40pm UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969 "2023-11-20T12:40:37Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![HenrikH](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@HenrikH](https://community.glideapps.com/u/HenrikH)\ **Post date:** [November 20, 2023, 12:40pm UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969/1 "2023-11-20T12:40:37Z")
**Describe the bug:** When entering certain characters (æ, ø, å) names and e-mails will be distorted in the Glide table. **Expected behavior:** These characters should not ‘behave’ differently than any other character. **How to replicate:** Example: I’ve through a form entered the e-mail of a user, which is test@å.dk - this shows up as test@xn–5ca.dk instead, once the form is submitted. The data is also incorrect in the table itself. ![Snip 4](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/c/eca2c7824cac790dffcbba1afd82209151de7683.png) ![Snip 3](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/8/482ed3b272ead2e8be79611fda60cf933dad297b.png) ![Snip 2](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/4/d4c1614ff5438a629de22277c88dfc459828a213.png) ![Snip 1](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/6/b66fa9194cc032cce6351f5dc235837759bfe317.png) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [November 20, 2023, 11:34pm UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969/2 "2023-11-20T23:34:24Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/topic/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: Please open a support ticket. Thank you! ---
**Author:** ![HenrikH](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@HenrikH](https://community.glideapps.com/u/HenrikH)\ **Post date:** [November 21, 2023, 7:10am UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969/3 "2023-11-21T07:10:04Z")
I have neither of those billing plans, so am unable to open a ticket. What can I do? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [November 22, 2023, 11:00pm UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969/4 "2023-11-22T23:00:00Z")
@NoCodeAndy Can we help with this case? ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [November 23, 2023, 6:37pm UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969/5 "2023-11-23T18:37:40Z")
Opened a bug report with the team. Thanks for tagging me. 👍 ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [April 17, 2024, 6:46pm UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969/6 "2024-04-17T18:46:09Z")
Update on this: - Team’s added this to the issue backlog for further investigation - We haven’t been able to reproduce the issue so far - If you’re still having this issue, help us expedite by providing additional details Additional details include: - Screen recording of the issue in action - Additional screenshots showing the steps to reproduce Thanks! 🙏 ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [October 14, 2024, 6:46pm UTC](https://community.glideapps.com/t/glide-does-not-recognize-certain-characters-ae-o-a/67969/7 "2024-10-14T18:46:45Z")
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