# Glide did not upgrade my plan on successful payment

**URL:** <https://community.glideapps.com/t/glide-did-not-upgrade-my-plan-on-successful-payment/67017>\
**Category:** Report a Bug\
**Created:** [October 16, 2023, 1:09pm UTC](https://community.glideapps.com/t/glide-did-not-upgrade-my-plan-on-successful-payment/67017 "2023-10-16T13:09:34Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ankur](https://avatars.discourse-cdn.com/v4/letter/a/91b2a8/32.png) [@Ankur](https://community.glideapps.com/u/Ankur)\
**Post date:** [October 16, 2023, 1:09pm UTC](https://community.glideapps.com/t/glide-did-not-upgrade-my-plan-on-successful-payment/67017/1 "2023-10-16T13:09:34Z")

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Glide prompted by card 2 times and it failed the payment due to amount, I changed the payment method and made the payment. Still it shows free plan

 ![no-p2](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/5/25af099ac05915ad166bc21383c0fad6ebc0bc25.png)  
 ![no-p](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/0/405847e39fe6608867e82b3b27c145b7aae17d40.png)

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [October 16, 2023, 11:45pm UTC](https://community.glideapps.com/t/glide-did-not-upgrade-my-plan-on-successful-payment/67017/2 "2023-10-16T23:45:20Z")

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@Brett is there a way to help with this? I think since the user is on a Free plan, there’s no way to create a support ticket?

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [October 17, 2023, 12:34am UTC](https://community.glideapps.com/t/glide-did-not-upgrade-my-plan-on-successful-payment/67017/3 "2023-10-17T00:34:17Z")

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Free Plan users can create a Billing Enquiry via the Support Page.

> **[Glide Support | Comprehensive Resources for No Code App Development](https://www.glideapps.com/support)**
>
> Get the support you need for your Glide no-code app development journey, from FAQs, community forums, and tutorial videos to pre-made templates and documentation.

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**Author:** ![Brett](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/brett/32/57219_2.png) [@Brett](https://community.glideapps.com/u/Brett)\
**Post date:** [October 19, 2023, 1:10pm UTC](https://community.glideapps.com/t/glide-did-not-upgrade-my-plan-on-successful-payment/67017/4 "2023-10-19T13:10:08Z")

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Yes - free plans have a way to reach out to support via billing inquiries.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [April 16, 2024, 1:10pm UTC](https://community.glideapps.com/t/glide-did-not-upgrade-my-plan-on-successful-payment/67017/5 "2024-04-16T13:10:10Z")

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