# Glide critical sign bug - heeeelp **URL:** \ **Category:** Ask for Help\ **Created:** [December 8, 2022, 11:15pm UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583 "2022-12-08T23:15:29Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 8, 2022, 11:15pm UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/1 "2022-12-08T23:15:29Z")
So, I have a huge problem with GLIDE SIGN Screen, and I Gonna Explain what’s happening. **#1** User go to my app website imunizamage.com.br and then choose to login with google or email. I Have Starter Plan! My app is public with sign required! **#2** Glide returns a message to user “This app has reached its monthly private users limit please upgrade for more” After that user cannot login, can someone explain to me what’s wrong? My configs: Privacy\> Public app\> required sign-in\> Users\> anyone Sign & Authentication \> Allow Users Sign With Google and Email with Magic Link, PIN. **#3** Sometimes user sign-in with google, glide starts loading and show login screen again to user. **Somehow Glide its counting PUBLIC USER SIGN IN as A PRIVATE USER SIGN IN!!!** I Don’t use roles! I can’t contact Glide Support! **HELP!** ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [December 8, 2022, 11:36pm UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/2 "2022-12-08T23:36:30Z")
Can your show a screenshot of your usage limits for your team folder? ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 8, 2022, 11:45pm UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/3 "2022-12-08T23:45:25Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/4/643ef61072746abf4cd2755fc41a29afc4fb95b6.jpeg) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [December 9, 2022, 12:10am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/4 "2022-12-09T00:10:50Z")
So both of those apps in the team folder are set as public apps? In the user profile configuration for both app, the Role setting is empty? ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 9, 2022, 12:13am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/5 "2022-12-09T00:13:19Z")
The second App Isn’t published ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 9, 2022, 12:16am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/6 "2022-12-09T00:16:24Z")
I excluded the second app “Studio Raquel Maia”. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/b/1b3919d727668c77751b9184409d14771d0c03e0.jpeg) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [December 9, 2022, 12:29am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/7 "2022-12-09T00:29:21Z")
> [@Jeff\_Hager](#): > > In the user profile configuration for both app, the Role setting is empty? And can you confirm this? ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 9, 2022, 12:31am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/8 "2022-12-09T00:31:45Z")
Yes ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/b/6b179dc9377bcb7897e5ef8775fe6e83cb8ea744.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [December 9, 2022, 2:14am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/9 "2022-12-09T02:14:03Z")
Can you provide a screen shot of your Privacy Settings please? Have you changed the Privacy settings at any point since your App was published? Also, your User Profiles-\>Image column is a Text type column. It should be an Image type. I don’t think that would have anything to do with your current issue, but you should fix it. ![Screen Shot 2022-12-09 at 10.09.44 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/9/79123d31d2a3dea80b6447eecfbf6ac0d311dfff.png) ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 9, 2022, 2:34am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/10 "2022-12-09T02:34:08Z")
YES! ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/e/aedb41381eb5ac1c5805a6947a77a70334160218.jpeg) ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 9, 2022, 2:34am UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/11 "2022-12-09T02:34:41Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/c/dcd3afcba7ca0e8dd9d2c19206d5188774623b2d.jpeg) ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 9, 2022, 8:21pm UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/12 "2022-12-09T20:21:44Z")
Help me! ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [December 9, 2022, 8:45pm UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/13 "2022-12-09T20:45:26Z")
I don’t know what to tell you. If you are not utilizing Roles, do not have your app set to private, are not whitelisting your users in any way, and never have done any of that in the past month, then I’m not sure what else I can suggest other than to contact Glide Support at the link below. [https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc](https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc) ---
**Author:** ![Yuri\_Silva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yuri_silva/32/51406_2.png) [@Yuri\_Silva](https://community.glideapps.com/u/Yuri_Silva)\ **Post date:** [December 9, 2022, 10:14pm UTC](https://community.glideapps.com/t/glide-critical-sign-bug-heeeelp/55583/14 "2022-12-09T22:14:01Z")
Thanks man, i appreciate it