# Glide App freezes when uploading a video **URL:** \ **Category:** Report a Bug\ **Created:** [May 1, 2023, 10:42am UTC](https://community.glideapps.com/t/glide-app-freezes-when-uploading-a-video/61219 "2023-05-01T10:42:28Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![jacek](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jacek/32/33255_2.png) [@jacek](https://community.glideapps.com/u/jacek)\ **Post date:** [May 1, 2023, 10:42am UTC](https://community.glideapps.com/t/glide-app-freezes-when-uploading-a-video/61219/1 "2023-05-01T10:42:28Z")
**Describe the bug:** - When uploading a video the application freezes and needs to be killed and turned on again. You can still scroll around but no action works properly, tapping on inputs only shows up a keyboard but no text can be inserted. Can’t get back to the previous screen. Tapping on buttons does not work either. **Expected behavior:** - I should be able to upload a video without hiccups **Link to demo recording:** - [RPReplay\_Final1682937446 on Vimeo](https://vimeo.com/822653567?share=copy) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 1, 2023, 11:24pm UTC](https://community.glideapps.com/t/glide-app-freezes-when-uploading-a-video/61219/2 "2023-05-01T23:24:33Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: Please open a support ticket.