# 🚨 February 17, 2021 Outage | Tracking thread
**URL:** https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025
**Category:** Report a Bug
**Created:** [February 18, 2021, 9:54pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025 "2021-02-18T21:54:22Z")
**Posts on this page:** 20
**Page:** 4
### Author:  [@AymenM](https://community.glideapps.com/u/AymenM)
#### Post date: [February 18, 2021, 11:11pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/62 "2021-02-18T23:11:57Z")
**UPDATE** ⬇
> De-escalate
>
> Apps should be working again.
>
> Builder is down and sign in with google remains down.
Issue is now classified as _Minor Issue_ according to [status.glidapps.com](http://status.glidapps.com)
> [@Jason](#):
>
> Sorry yeah thats mostly a problem with statuspal having bad granularity, not that we consider it minor 😉
---
### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 18, 2021, 11:12pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/63 "2021-02-18T23:12:23Z")
Sorry yeah thats mostly a problem with statuspal having bad granularity, not that we consider it minor 😉
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### Author:  [@AymenM](https://community.glideapps.com/u/AymenM)
#### Post date: [February 18, 2021, 11:13pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/64 "2021-02-18T23:13:21Z")
I was happy for a second and then… 🤣 🤣 🤣 Anyway, good luck with all your work guys !!
---
### Author:  [@Lucas\_Pires](https://community.glideapps.com/u/Lucas_Pires)
#### Post date: [February 18, 2021, 11:30pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/65 "2021-02-18T23:30:48Z")
> [@rotating\_light Glide is down](https://community.glideapps.com/t/glide-is-down/20421/4):
>
> What I suggest to you Glider is to have, literally, an email spreadsheet containing all your customers / partners, and do as I did. Put everyone in blind carbon copy (cco) and send a simple message but warning, so that they feel a little more relaxed and avoid future problems.
---
### Author:  [@Shannon.Lake](https://community.glideapps.com/u/Shannon.Lake)
#### Post date: [February 18, 2021, 11:33pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/66 "2021-02-18T23:33:28Z")
I am receiving the following message when I try to log into the builder…
**"There’s a problem**
**Could not getOAuth2TokensForGoogleSheets: undefined"**
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### Author:  [@AymenM](https://community.glideapps.com/u/AymenM)
#### Post date: [February 18, 2021, 11:36pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/67 "2021-02-18T23:36:30Z")
Hey @Shannon.Lake !
Welcome on board the Glide Community. Unfortunately we are all dealing with an unexpected outage. The Glide team are working hard to resolve this issue. Please check following posts ⬇
> [@Jason](#):
>
> Hi all, more updates:
>
> - The reason we had a dead cat bounce was the caches eventually invalidated
> - Sign in with google will still be down for a while, regular email auth will work
> - We now have a working solution for apps for everything while we work with GCP being weird
You may also want to have a view on the following timeline ⬇
> [@AymenM](#):
>
> **Updates:**
>
> - 21:43Z - First user reporting an issue with login
> - 21:53Z - Statment by @Jason `There is an outage ongoing. We are in an emergency call already addressing it.`
> - 21:54Z - Glide is aware of the issue and is actively investigating
> - 21:54Z - Announcement by Glide : `Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.`
> - 22:25Z - Announcement by @Jason `Your apps should be working, builder is still down
> - 22:45Z - Statement by @david : `This is not a bug on our end. It’s Google not selling us more service as Glide grows. We are on call with Google to get our limits raised.`
> - 23:06Z - Statement by @Jason :
>
> > ```auto
> > - The reason we had a dead cat bounce was the caches eventually invalidated
> >
> > ```
>
> - Sign in with google will still be down for a while, regular email auth will work
> - We now have a working solution for apps for everything while we work with GCP being weird
>
> > ```auto
> >
> > ```
>
> - 23:14Z - Statement by @Jason : `If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down)`
Hope this helps !
As soon as more updates will be published, you’ll find them here 🙂
---
### Author:  [@ray\_d](https://community.glideapps.com/u/ray_d)
#### Post date: [February 18, 2021, 11:38pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/68 "2021-02-18T23:38:06Z")
still having login issues
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### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 18, 2021, 11:41pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/69 "2021-02-18T23:41:32Z")
Hi ray\_d,
What is your app’s URL and are you logging in with google or email?
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### Author:  [@abhilashabhatia](https://community.glideapps.com/u/abhilashabhatia)
#### Post date: [February 18, 2021, 11:42pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/70 "2021-02-18T23:42:20Z")
Login to [https://go.glideapps.com/](https://go.glideapps.com/) failing.
Apps not working either. Logging into apps failing.
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### Author:  [@SERCHMM](https://community.glideapps.com/u/SERCHMM)
#### Post date: [February 18, 2021, 11:42pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/71 "2021-02-18T23:42:26Z")
Hello everyone !!
The only issues I have is that I can not reload the sheet and it looks like all the possible combinations even the nonesense ones are already taken.
Hope this help.
Regards !
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### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 18, 2021, 11:43pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/72 "2021-02-18T23:43:12Z")
Hi abhilashabhatia,
The builder is still down. Which apps are you having trouble logging into. Have you tried logging in using the standard email mechanism and not sign in with google?
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### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 18, 2021, 11:44pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/73 "2021-02-18T23:44:33Z")
Sorry changing app url’s will not work right now. Builder functions are down.
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### Author:  [@abhilashabhatia](https://community.glideapps.com/u/abhilashabhatia)
#### Post date: [February 18, 2021, 11:45pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/74 "2021-02-18T23:45:37Z")
10 minutes back it failed. Was in a demo.
Tried again just now: successful
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### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 18, 2021, 11:46pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/75 "2021-02-18T23:46:32Z")
I’m glad to hear it is working now. If it fails again please let me know, also please let me know where in the world you are located so I can check for local issues in your region.
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### Author:  [@abhilashabhatia](https://community.glideapps.com/u/abhilashabhatia)
#### Post date: [February 18, 2021, 11:48pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/76 "2021-02-18T23:48:03Z")
Canada
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### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 18, 2021, 11:54pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/77 "2021-02-18T23:54:44Z")
We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases.
Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.
---
### Author:  [@Jen\_NYCP](https://community.glideapps.com/u/Jen_NYCP)
#### Post date: [February 18, 2021, 11:57pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/78 "2021-02-18T23:57:48Z")
Can I finish building an app through app builder side and it will be saved?
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### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 19, 2021, 12:03am UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/79 "2021-02-19T00:03:01Z")
Yes
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### Author:  [@AymenM](https://community.glideapps.com/u/AymenM)
#### Post date: [February 19, 2021, 12:04am UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/80 "2021-02-19T00:04:06Z")
Is the issue considered as resolved ? Even if we keep in mind that there might be some minor issues here and there ?
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### Author:  [@Jason](https://community.glideapps.com/u/Jason)
#### Post date: [February 19, 2021, 12:06am UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/81 "2021-02-19T00:06:47Z")
Yes. We are still running glide on non-google services for the time being, but everything works.
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