# šŸšØ February 17, 2021 Outage | Tracking thread **URL:** \ **Category:** Report a Bug\ **Created:** [February 18, 2021, 9:54pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025 "2021-02-18T21:54:22Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\ **Post date:** [February 18, 2021, 10:14pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/21 "2021-02-18T22:14:56Z")
The Glide team is doing their best to resolve this issue. Hope that your customers will be able to deal with this issue. Good luck šŸ˜‰ ---
**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\ **Post date:** [February 18, 2021, 10:15pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/22 "2021-02-18T22:15:27Z")
This is that moment you realize you need backup servers running a nightly stable build to revert customers to in case issues occur. šŸ˜ƒ ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [February 18, 2021, 10:16pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/23 "2021-02-18T22:16:47Z")
this i a second time in 1 month?! iā€™m gonna loose my customers, and definitely return the money! ;-( ---
**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\ **Post date:** [February 18, 2021, 10:17pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/24 "2021-02-18T22:17:27Z")
Uzo, explain to them growing pains and offer some free features, come up with some easy expnadable features and implement. ---
**Author:** ![Jaybird\_Farrow](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jaybird_farrow/32/135_2.png) [@Jaybird\_Farrow](https://community.glideapps.com/u/Jaybird_Farrow)\ **Post date:** [February 18, 2021, 10:17pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/25 "2021-02-18T22:17:37Z")
Error: could not handle the request ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [February 18, 2021, 10:18pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/26 "2021-02-18T22:18:32Z")
they using my apps to get orders from customersā€¦ my offering will have to cover lots of money! ---
**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\ **Post date:** [February 18, 2021, 10:19pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/27 "2021-02-18T22:19:03Z")
What I did is tell everyone Iā€™m updating the database and made a real quick google sheet that displayed the info needed currently to allow them to continue to work. ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [February 18, 2021, 10:20pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/28 "2021-02-18T22:20:43Z")
i dont knowā€¦ I love Glide, but is not reliable to charge money from my customers for using this platform, i hope they will fix it fast ---
**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\ **Post date:** [February 18, 2021, 10:22pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/29 "2021-02-18T22:22:15Z")
Uzo, I understand your frustration, I canā€™t argue that to be honest. The best I can suggest is to think of something simple they may want as part of the app and implement it. You can allow customers to take pictures so the employees can see their face or vice versa with employees who prepare the orders so their customers can put a name with a face. ---
**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\ **Post date:** [February 18, 2021, 10:22pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/30 "2021-02-18T22:22:51Z")
Timeline ā¬‡ **Updates:** - 21:43Z - First user reporting an issue with login - 21:53Z - Statment by @Jason `There is an outage ongoing. We are in an emergency call already addressing it.` - 21:54Z - Glide is aware of the issue and is actively investigating - 21:54Z - Announcement by Glide : `Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.` - 22:25Z - Announcement by @Jason `Your apps should be working, builder is still down` - 22:45Z - Statement by @david : `This is not a bug on our end. Itā€™s Google not selling us more service as Glide grows. We are on call with Google to get our limits raised.` - 23:06Z - Statement by @Jason : > ``` > - The reason we had a dead cat bounce was the caches eventually invalidated > - Sign in with google will still be down for a while, regular email auth will work > - We now have a working solution for apps for everything while we work with GCP being weird > > ``` - 23:14Z - Statement by @Jason : `If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down) - 00:00Z - Statement by @Jason : \*\*`We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.**` * * * # Last Update ā¬‡ ## This issue looks to be now be solved.\* šŸŽ‰ **If you are experiencing any issues, please first try restarting the app and the builder. If this doesnā€™t work, I _recommend_ you to contact the glide support team in the [Glide Outage | Tracking thread](https://community.glideapps.com/t/glide-outage-tracking-thread/23025/79) topic for more help. BEFORE mailing the support team** Thank you to everyone for your patience. Thank you also to the incredible Glide team as they worked hard through these issues today. They have earned a little ā¤ from me ! \* according to posts made by Glide Team ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [February 18, 2021, 10:24pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/31 "2021-02-18T22:24:33Z")
Your apps should be working, builder is still down ---
**Author:** ![Joe\_Gabriele](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/joe_gabriele/32/57595_2.png) [@Joe\_Gabriele](https://community.glideapps.com/u/Joe_Gabriele)\ **Post date:** [February 18, 2021, 10:25pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/32 "2021-02-18T22:25:11Z")
My app is working ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [February 18, 2021, 10:26pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/33 "2021-02-18T22:26:13Z")
ok, it works nowā€¦ ! Yeahā€¦ good job Glide! ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [February 18, 2021, 10:26pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/34 "2021-02-18T22:26:15Z")
Actions are processing, they are delayed at the moment but we are catching up. ---
**Author:** ![JWazar](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jwazar/32/1178_2.png) [@JWazar](https://community.glideapps.com/u/JWazar)\ **Post date:** [February 18, 2021, 10:29pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/35 "2021-02-18T22:29:15Z")
We love Glide too. Our organization has +150 users and multiple apps. Over the more than 1.5 years, we have encountered total outages like this only twice, now this go. To put a little context - the first two times we were out for under 30-40 minutes. Both time, as I am sure will be the case now, the Glide team demonstrated excellent communication and attention to our concerns. Once restored everything was as it should be. I know this can be frustrating, especially with paying customers. All Iā€™m saying is that things happen. If I recall google was down globally for about 3 hours not to long ago. I think reaching out to your clients ASAP and being as upfront as possible might get you further than you think. ---
**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\ **Post date:** [February 18, 2021, 10:31pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/36 "2021-02-18T22:31:50Z")
Good job guys!! How long on the builder do you think? ---
**Author:** ![AyS\_0908](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/ays_0908/32/27349_2.png) [@AyS\_0908](https://community.glideapps.com/u/AyS_0908)\ **Post date:** [February 18, 2021, 10:33pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/37 "2021-02-18T22:33:41Z")
Not for me (France) ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/d/3ddb507309212dcd5be25c6d51d7328148be7f7d.png) ---
**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\ **Post date:** [February 18, 2021, 10:34pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/38 "2021-02-18T22:34:23Z")
I think that itā€™s just a matter of time (as of know and based on whatā€™s mentioned above) ---
**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\ **Post date:** [February 18, 2021, 10:37pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/39 "2021-02-18T22:37:03Z")
Now Iā€™m getting 502 Bad Gateway error. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/0/e0ddc4069fc6656432eefae202e9df0d0b4aa4ef.png) ---
**Author:** ![mcclurefaith](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@mcclurefaith](https://community.glideapps.com/u/mcclurefaith)\ **Post date:** [February 18, 2021, 10:38pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/41 "2021-02-18T22:38:01Z")
I agree. I took a screenshot of Glideā€™s uptime as shown on the status page and sent it along with my resolution message, reassuring them that this is an unusual situation and that it was not a problem with their particular app but a widespread outage. [Previous page](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025.md?page=1) [Next page](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025.md?page=3)