# 🚨 February 17, 2021 Outage | Tracking thread

**URL:** <https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025>\
**Category:** Report a Bug\
**Created:** [February 18, 2021, 9:54pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025 "2021-02-18T21:54:22Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 18, 2021, 9:54pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/1 "2021-02-18T21:54:22Z")

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Hello everyone,

It looks like we are all facing some strange bugs with Glide now. In order to keep everything organised as much as possible, I suggest you to write down here all your reported bugs related to the new **Connections bug**. This will help the developers to get all the informations required easily.

Reported bugs ⬇

- [https://community.glideapps.com/t/glide-connection-issues/23022/3?u=aymenm](https://community.glideapps.com/t/glide-connection-issues/23022/3)

Reported staff messages ⬇

- [https://community.glideapps.com/t/glide-connection-issues/23022/6?u=aymen](https://community.glideapps.com/t/glide-connection-issues/23022/6)

# Last Update ⬇

## This issue looks to be now be solved.\* 🎉

**If you are experiencing any issues, please first try restarting the app and the builder. If this doesn’t work, I _recommend_ you to contact the glide support team in the [Glide Outage | Tracking thread](https://community.glideapps.com/t/glide-outage-tracking-thread/23025/79) topic for more help. BEFORE mailing the support team**

Thank you to everyone for your patience. Thank you also to the incredible Glide team as they worked hard through these issues today. They have earned a little ❤ from me !

\* according to posts made by Glide Team

——————————————————————————————————-

**Updates:**

- 21:43Z - First user reporting an issue with login
- 21:53Z - Statment by @Jason `There is an outage ongoing. We are in an emergency call already addressing it.`
- 21:54Z - Glide is aware of the issue and is actively investigating
- 21:54Z - Announcement by Glide : `Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.`
- 22:25Z - Announcement by @Jason `Your apps should be working, builder is still down
- 22:45Z - Statement by @david : `This is not a bug on our end. It’s Google not selling us more service as Glide grows. We are on call with Google to get our limits raised.`
- 23:06Z - Statement by @Jason :

> ```
> - The reason we had a dead cat bounce was the caches eventually invalidated
> - Sign in with google will still be down for a while, regular email auth will work
> - We now have a working solution for apps for everything while we work with GCP being weird
> 
> ```

- 23:14Z - Statement by @Jason : `If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down)`
- 00:00Z - Statement by @Jason : \*\*`We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.**`

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**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 18, 2021, 9:55pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/2 "2021-02-18T21:55:00Z")

</div>

`

> You may add your issues down below or add them in the wiki 🙂 & Adding informations in the timeline may help other users dealing with the same issue.

`

**TIMELINE** ⬇  
**Updates:**

- 21:43Z - First user reporting an issue with login
- 21:53Z - Statment by @Jason `There is an outage ongoing. We are in an emergency call already addressing it.`
- 21:54Z - Glide is aware of the issue and is actively investigating
- 21:54Z - Announcement by Glide : `Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.`
- 22:25Z - Announcement by @Jason `Your apps should be working, builder is still down
- 22:45Z - Statement by @david : `This is not a bug on our end. It’s Google not selling us more service as Glide grows. We are on call with Google to get our limits raised.`
- 23:06Z - Statement by @Jason :

> ```
> - The reason we had a dead cat bounce was the caches eventually invalidated
> - Sign in with google will still be down for a while, regular email auth will work
> - We now have a working solution for apps for everything while we work with GCP being weird
> 
> ```

- 23:14Z - Statement by @Jason : `If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down)
- 00:00Z - Statement by @Jason : \*\*`We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.**`

—————————————————————————————————————

# Last Update ⬇

## This issue looks to be now be solved.\* 🎉

**If you are experiencing any issues, please first try restarting the app and the builder. If this doesn’t work, I _recommend_ you to contact the glide support team in the [Glide Outage | Tracking thread](https://community.glideapps.com/t/glide-outage-tracking-thread/23025/79) topic for more help. BEFORE mailing the support team**

Thank you to everyone for your patience. Thank you also to the incredible Glide team as they worked hard through these issues today. They have earned a little ❤ from me !

\* according to posts made by Glide Team

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**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 9:55pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/3 "2021-02-18T21:55:24Z")

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I think it’s server wide. I cannot log into Glide, no one can log into an app. Apps won’t reload.

![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/e/3ef5d470e3d510d04fdb1c035fc545e88677b461.png)

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**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\
**Post date:** [February 18, 2021, 9:57pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/4 "2021-02-18T21:57:54Z")

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@AymenM

Just added siren emojis to the title, it makes it stand out more 😃 Hope you don’t mind

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<div class="post-metadata">

**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 18, 2021, 9:57pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/5 "2021-02-18T21:57:55Z")

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_ **NEW UPDATE ⬇** _

According to @Jason ‘s post it looks like the issue is known to the team and that they’re working ASAP on a fix.

[https://community.glideapps.com/t/glide-connection-issues/23022/6?u=aymenm](https://community.glideapps.com/t/glide-connection-issues/23022/6)

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<div class="post-metadata">

**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 18, 2021, 9:58pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/6 "2021-02-18T21:58:18Z")

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Thanks @Pablo_books for your help! Much appreciated.

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**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 10:00pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/7 "2021-02-18T22:00:25Z")

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Good, good to hear. I literally just rolled out a feature that replaces a multi-million dollar app and if they don’t have confidence in it I’m screwed…

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**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 10:01pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/8 "2021-02-18T22:01:24Z")

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I built this app [https://thenextup.com/](https://thenextup.com/) into my companion app for the staff and today we rolled it out to the 3rd location. When I say built I built it from scratch.

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**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 18, 2021, 10:02pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/9 "2021-02-18T22:02:08Z")

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Hope you’ll be fine. Fingers crossed!

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**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 18, 2021, 10:04pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/10 "2021-02-18T22:04:11Z")

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_ **NEW UPDATE** _ ⬇

Statuts shows _major issues_ affecting Glide. Expect some serious delays/issues.

[https://community.glideapps.com/t/status-glideapps-com/23028?u=aymenm](https://community.glideapps.com/t/status-glideapps-com/23028)

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**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 10:04pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/11 "2021-02-18T22:04:39Z")

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Me too. It’s 3k+ lines of google script and about 300 hrs of glide pages and design…☹

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<div class="post-metadata">

**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 18, 2021, 10:05pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/12 "2021-02-18T22:05:31Z")

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_ **NEW UPDATE** _ ⬇

Last post by Glide :

[  
[Investigating]  
Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.  
 ](https://status.glideapps.com/incidents/41019)

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<div class="post-metadata">

**Author:** ![Relatable\_Branding](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/relatable_branding/32/19582_2.png) [@Relatable\_Branding](https://community.glideapps.com/u/Relatable_Branding)\
**Post date:** [February 18, 2021, 10:08pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/13 "2021-02-18T22:08:09Z")

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I cannot sign in with Google. I received the following message

**"There’s a problem**  
**Could not getAccessTokenForCurrentFirebaseUser in signIn"**

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**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 10:08pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/14 "2021-02-18T22:08:38Z")

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They are working on it.

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**Author:** ![PabloMFalero](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablomfalero/32/31166_2.png) [@PabloMFalero](https://community.glideapps.com/u/PabloMFalero)\
**Post date:** [February 18, 2021, 10:09pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/15 "2021-02-18T22:09:19Z")

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All my zaps stopper working!!! Webhooks are not catching the info!!! BAD TIMES!

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<div class="post-metadata">

**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 10:11pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/16 "2021-02-18T22:11:19Z")

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Lol, I put in the wrong website.

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<div class="post-metadata">

**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 10:11pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/17 "2021-02-18T22:11:57Z")

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Pablo Glide isn’t communicating with anything currently. My New app feature I added is almost all java so it still runs…lmao

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**Author:** ![Shannon.Lake](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/shannon.lake/32/21909_2.png) [@Shannon.Lake](https://community.glideapps.com/u/Shannon.Lake)\
**Post date:** [February 18, 2021, 10:12pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/18 "2021-02-18T22:12:29Z")

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Our customers can not sign into the App. Nor can we. Receiving the following message…

**" There’s a problem**  
**Could not getAccessTokenForCurrentFirebaseUser in signIn"**

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<div class="post-metadata">

**Author:** ![PabloMFalero](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablomfalero/32/31166_2.png) [@PabloMFalero](https://community.glideapps.com/u/PabloMFalero)\
**Post date:** [February 18, 2021, 10:12pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/19 "2021-02-18T22:12:59Z")

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Terrible times!!!

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<div class="post-metadata">

**Author:** ![Drearystate](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/drearystate/32/49605_2.png) [@Drearystate](https://community.glideapps.com/u/Drearystate)\
**Post date:** [February 18, 2021, 10:13pm UTC](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025/20 "2021-02-18T22:13:28Z")

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Shannon, explain to them that some unexpected mandatory maintenance has to occur to optimize the system and you will have it back online for them within the hour.🙂

[Next page](https://community.glideapps.com/t/february-17-2021-outage-tracking-thread/23025.md?page=2)