# "Failed to Access your Spreadsheet"
**URL:** https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048
**Category:** Ask for Help
**Created:** [December 18, 2020, 5:13pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048 "2020-12-18T17:13:15Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Lori\_Butler](https://community.glideapps.com/u/Lori_Butler)
#### Post date: [December 18, 2020, 5:13pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/1 "2020-12-18T17:13:15Z")
I requested help with a troubleshooting issue back in September 2020. I know longer need the help but I keep getting emails saying the above error notice. How do I get you to stop sending me these? š
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [December 18, 2020, 6:16pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/2 "2020-12-18T18:16:16Z")
Are you still using the app? If not, you can delete your app.
Is your spreadsheet still connected to the app? If you login to [go.glideapps.com](http://go.glideapps.com), can you refresh your sheet within your app?
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### Author:  [@Lori\_Butler](https://community.glideapps.com/u/Lori_Butler)
#### Post date: [December 18, 2020, 7:23pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/3 "2020-12-18T19:23:42Z")
The app was for a specific event we held which is now over, but I donāt want to delete the app because it will provide me good information to set up the same type of app next year for our event next year.
Originally, the issue was that when people set āfavoritesā for events they wanted to attend, the app wasnāt saving it. I discovered that it was because I hadnāt used Key cells or codes or something like that. Once I connected that, the app worked.
The issue now is I keep getting automatic emails from Glide saying they canāt access my spreadsheet. But I donāt need them to fix it anymore so I just want the automatic emails to stop. J
Thanks,
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### Author:  [@Wiz.Wazeer](https://community.glideapps.com/u/Wiz.Wazeer)
#### Post date: [December 18, 2020, 9:31pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/4 "2020-12-18T21:31:44Z")
Here is what you can do given you need it once a year:
1. Make a copy of the app you now have (original).
2. Delete the original app.
3. Do not publish the copied app until the event is in sight.
4. You will not receive any messages from Glide.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [December 18, 2020, 10:03pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/5 "2020-12-18T22:03:37Z")
We should let you āpauseā an app.
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### Author:  [@Wiz.Wazeer](https://community.glideapps.com/u/Wiz.Wazeer)
#### Post date: [December 18, 2020, 10:06pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/6 "2020-12-18T22:06:18Z")
Yes, please!
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### Author:  [@Lori\_Butler](https://community.glideapps.com/u/Lori_Butler)
#### Post date: [December 18, 2020, 10:47pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/7 "2020-12-18T22:47:48Z")
Yes, pause or unpublish button would be useful.
So, I made a duplicate in order to delete the original, but my original is PRO and I get a message that says I need to transfer the upgrade to the copy before I delete the original. I donāt see how to do that.
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### Author:  [@Wiz.Wazeer](https://community.glideapps.com/u/Wiz.Wazeer)
#### Post date: [December 18, 2020, 10:51pm UTC](https://community.glideapps.com/t/failed-to-access-your-spreadsheet/20048/8 "2020-12-18T22:51:12Z")
Gosh! Itās PRO! @david