# "Error capturing audio" on record component

**URL:** <https://community.glideapps.com/t/error-capturing-audio-on-record-component/71053>\
**Category:** Ask for Help\
**Created:** [February 22, 2024, 12:08pm UTC](https://community.glideapps.com/t/error-capturing-audio-on-record-component/71053 "2024-02-22T12:08:20Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [March 9, 2024, 12:51am UTC](https://community.glideapps.com/t/error-capturing-audio-on-record-component/71053/4 "2024-03-09T00:51:24Z")

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I would suggest them submitting a video of the problem to you, and then you open a ticket so the team can look further into this.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:

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_[View the full topic](https://community.glideapps.com/t/error-capturing-audio-on-record-component/71053)._