# Email Verification Code Not Received **URL:** \ **Category:** Ask for Help\ **Created:** [May 7, 2025, 4:21pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759 "2025-05-07T16:21:44Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![mbraunperu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mbraunperu/32/83676_2.png) [@mbraunperu](https://community.glideapps.com/u/mbraunperu)\ **Post date:** [May 7, 2025, 4:21pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/1 "2025-05-07T16:21:44Z")
Hello Gliders! Hope you are all well! I published an app and in settings/access I chose: Access: private, Users: all emails in table. I open the app in my mobile phone, the app asks for my email. Then it says “we sent a code to your email” and with that code I can enter the app. However, I never receive that code! Not on inbox, nor on junk email. Whats happening? ---
**Author:** ![Teejay\_Oyeniran](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/teejay_oyeniran/32/61251_2.png) [@Teejay\_Oyeniran](https://community.glideapps.com/u/Teejay_Oyeniran)\ **Post date:** [May 7, 2025, 4:29pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/2 "2025-05-07T16:29:09Z")
It’s a common issue glide users with custom domain email occasionally face, If you’re using a corporate or university email, it might block Glide’s authentication emails. Try using a personal email (e.g., Gmail) temporarily. ---
**Author:** ![mbraunperu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mbraunperu/32/83676_2.png) [@mbraunperu](https://community.glideapps.com/u/mbraunperu)\ **Post date:** [May 7, 2025, 4:32pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/3 "2025-05-07T16:32:50Z")
Thanks Teejay. But I am using a personal email (hotmail). And it does not work. ---
**Author:** ![Teejay\_Oyeniran](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/teejay_oyeniran/32/61251_2.png) [@Teejay\_Oyeniran](https://community.glideapps.com/u/Teejay_Oyeniran)\ **Post date:** [May 7, 2025, 4:40pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/4 "2025-05-07T16:40:15Z")
I’m pretty sure your Hotmail account may have treated the Glide automated email as unsolicited and blocked it. You can whitelist the sender in your settings. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 7, 2025, 4:45pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/5 "2025-05-07T16:45:40Z")
> **[Users don't get the PIN sign-in email | Glide Help Center](https://help.glideapps.com/en/articles/10228334-users-don-t-get-the-pin-sign-in-email)** > > This article discusses what to do when your users can't find the PIN sign-in email > **[PIN Email not received | Glide Help Center](https://help.glideapps.com/en/articles/9260357-pin-email-not-received)** > > Emails that are sent to confirm a uses email address include a PIN number that needs to be entered in order to log in. > **[Alternatives to the PIN sign-in email | Glide Help Center](https://help.glideapps.com/en/articles/10257886-alternatives-to-the-pin-sign-in-email)** > > There are five alternatives to using the default PIN email when signing into an app. ---
**Author:** ![mbraunperu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mbraunperu/32/83676_2.png) [@mbraunperu](https://community.glideapps.com/u/mbraunperu)\ **Post date:** [May 8, 2025, 4:07pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/6 "2025-05-08T16:07:34Z")
Thanks Jeff, I will check it out !!! ---
**Author:** ![mbraunperu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mbraunperu/32/83676_2.png) [@mbraunperu](https://community.glideapps.com/u/mbraunperu)\ **Post date:** [May 13, 2025, 4:53pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/7 "2025-05-13T16:53:12Z")
Hello Jeff. I have tried basically everything in the help articles you attached. I have added the “[no-reply@auth.appnotify.io](mailto:no-reply@auth.appnotify.io)” email to “safe senders”, I have added the email to contacts, I have searched in all my outlook folders, I have done the “email bounce checker”. All seems ok yet I still don´t receive the no-reply email. Any further ideas? Thanks! ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 13, 2025, 6:36pm UTC](https://community.glideapps.com/t/email-verification-code-not-received/81759/8 "2025-05-13T18:36:46Z")
Short of using a different email, I don’t really have any ideas. I do know that Microsoft has been quite strict with their email policies, which I would assume affects Hotmail as well. At a corporate level I think you have more control over whitelisting. I’m not sure what you can do in regards to a consumer Hotmail account. Maybe someone else has advice, but I’m not sure what else can be done other than what’s in the articles.