# EMAIL settings not working the same if triggered by workflow or using RUN **URL:** \ **Category:** Ask for Help\ **Created:** [July 11, 2025, 4:10pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113 "2025-07-11T16:10:00Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Ken\_Baird](https://avatars.discourse-cdn.com/v4/letter/k/5fc32e/32.png) [@Ken\_Baird](https://community.glideapps.com/u/Ken_Baird)\ **Post date:** [July 11, 2025, 4:10pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/1 "2025-07-11T16:10:00Z")
Good Afternoon, I have created a Workflow to trigger an automated email. Now the issue I’m facing is when the email is triggered by the event in the work flow the email is not the same as if you push the “RUN” tab…Yet the RUN Tab is correct and the Trigger is not correct… Email when the trigger creates it… ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/e/ae4e9424aba29a430f6cd3977f1057a8af790995.png) Email when using the “RUN” tab… ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/f/3f94df49283891fd60105b286eecdaa985f0cacc.png) Settings for both emails… ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/2/625e119db2e793b5cc53ab6d0a20ef08c72716ff.png) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [July 12, 2025, 3:40am UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/2 "2025-07-12T03:40:25Z")
Can you show us the configuration for the full workflow? Based on your screenshot, some stuff are hardcoded and should show up, but you’re saying they’re not there. What type of workflow is it? ---
**Author:** ![Ken\_Baird](https://avatars.discourse-cdn.com/v4/letter/k/5fc32e/32.png) [@Ken\_Baird](https://community.glideapps.com/u/Ken_Baird)\ **Post date:** [July 14, 2025, 1:08pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/3 "2025-07-14T13:08:39Z")
Hello, It is a very basic work flow with a action trigger to generate a email to be sent. Again the strange thing is if the trigger generates the email, the email being sent is not following the settings, but if I select the RUN tab then the email is sent correctly. Email sent by trigger, the email being sending is not showing up as - " DiPaolo CNC [dipaolocnc2017@gmail.com](mailto:dipaolocnc2017@gmail.com) " it comes from " [dipaolocnc2017@gmail.com](mailto:dipaolocnc2017@gmail.com)" even though the set up is ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/2/920fe747f748c084b59214826b182c0f42da82d0.png) The Subject line then sent by trigger is only showing up as (Asset#)(Warehouse)(Transfer Date) and not the settings “Service Tool Asset signed out, (Asset#), (Warehouse), (Transfer Date)” ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/d/0dbdc5434e8ba26475d4e17b4f7997f3f68e939e.png) Not ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/3/f324005d795773b201fa7432b89d0b586bf6ccf9.png) Settings; ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/8/c81f1bbddb2d16d7c874d680c2926e56d9de9fc0.png) Below is the simple work flow settings. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/5/b59f60290a397c31e9766f63bb293a38c766ff74.png) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [July 14, 2025, 1:52pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/4 "2025-07-14T13:52:11Z")
Sounds like there’s something wrong with either the Gmail integration or the row that you’re testing the workflow from. Is it possible for you to send an invitation for me to join your team? Just sent you a DM. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 14, 2025, 1:58pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/5 "2025-07-14T13:58:54Z")
Seems to me like you don’t have anything calling your workflow. Maybe you have a button directly calling the Email action instead of calling the workflow action. What has to occur in your app to trigger an email to be sent? ---
**Author:** ![Ken\_Baird](https://avatars.discourse-cdn.com/v4/letter/k/5fc32e/32.png) [@Ken\_Baird](https://community.glideapps.com/u/Ken_Baird)\ **Post date:** [July 14, 2025, 3:06pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/6 "2025-07-14T15:06:24Z")
The trigger is when an entry is made and using the Submit button, this trigger is working as it does create and send an email, but the email format is not the same as the email settings… but when you select the “run” button the email format is correct… ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/1/b11ca33366e261ad0215b49a9eef90c454a3c816.png) ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/d/6defb1492a6c75566ce897c0fc8d1cd5ccfb4fa8.png) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 14, 2025, 3:11pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/7 "2025-07-14T15:11:26Z")
Ok, that checks out. Do you have manual publishing turned on for your app? ---
**Author:** ![Ken\_Baird](https://avatars.discourse-cdn.com/v4/letter/k/5fc32e/32.png) [@Ken\_Baird](https://community.glideapps.com/u/Ken_Baird)\ **Post date:** [July 14, 2025, 4:22pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/8 "2025-07-14T16:22:54Z")
🎯 Well, you are a super star… I republished the app and now it’s working… Learning every day! ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [July 21, 2025, 4:23pm UTC](https://community.glideapps.com/t/email-settings-not-working-the-same-if-triggered-by-workflow-or-using-run/83113/9 "2025-07-21T16:23:49Z")
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