# Email pin is taking too long to come through

**URL:** <https://community.glideapps.com/t/email-pin-is-taking-too-long-to-come-through/75320>\
**Category:** Ask for Help\
**Created:** [July 31, 2024, 6:20pm UTC](https://community.glideapps.com/t/email-pin-is-taking-too-long-to-come-through/75320 "2024-07-31T18:20:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![CindyC](https://avatars.discourse-cdn.com/v4/letter/c/ee7513/32.png) [@CindyC](https://community.glideapps.com/u/CindyC)\
**Post date:** [July 31, 2024, 6:20pm UTC](https://community.glideapps.com/t/email-pin-is-taking-too-long-to-come-through/75320/1 "2024-07-31T18:20:11Z")

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Hello,  
I have a couple of users that are requesting pins, but by the time they get them, the app login has timed out. Could this be a security issue on their end? I believe they are using gmail.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 1, 2024, 12:42am UTC](https://community.glideapps.com/t/email-pin-is-taking-too-long-to-come-through/75320/2 "2024-08-01T00:42:39Z")

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Is it a personal email or a business email? Does it appear eventually on their main inbox and just take a long time to do so?

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**Author:** ![CindyC](https://avatars.discourse-cdn.com/v4/letter/c/ee7513/32.png) [@CindyC](https://community.glideapps.com/u/CindyC)\
**Post date:** [August 1, 2024, 4:14pm UTC](https://community.glideapps.com/t/email-pin-is-taking-too-long-to-come-through/75320/3 "2024-08-01T16:14:42Z")

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It was a personal email (gmail) and yes, it eventually arrived, but by then the app timed out. They tried their AOL account and it showed up quickly.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 2, 2024, 12:00am UTC](https://community.glideapps.com/t/email-pin-is-taking-too-long-to-come-through/75320/4 "2024-08-02T00:00:27Z")

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If this keeps happening, I would suggest reaching out to the support team.

> [@Community Update: Support chat in the Glide builder speech\_balloon](https://community.glideapps.com/t/community-update-support-chat-in-the-glide-builder/73866/1):
>
> Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s…