# Email Login Issue - "This email address does not have access to this app"

**URL:** <https://community.glideapps.com/t/email-login-issue-this-email-address-does-not-have-access-to-this-app/76712>\
**Category:** Report a Bug\
**Created:** [September 30, 2024, 11:41am UTC](https://community.glideapps.com/t/email-login-issue-this-email-address-does-not-have-access-to-this-app/76712 "2024-09-30T11:41:03Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rubilva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rubilva/32/80024_2.png) [@rubilva](https://community.glideapps.com/u/rubilva)\
**Post date:** [September 30, 2024, 11:41am UTC](https://community.glideapps.com/t/email-login-issue-this-email-address-does-not-have-access-to-this-app/76712/1 "2024-09-30T11:41:04Z")

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Hello Glide Community,

I’m facing an issue with my Glide app where users are unable to log in, even though their email addresses have been added to the “Users” table. When they attempt to log in, they receive the following error message:

**“This email address does not have access to this application. Please try another.”**

Here are the details of my configuration:

- The app is set to access “Private” and users “Users table”.
- I have verified that the emails in the “Users” table are correctly entered with no formatting issues.
- I’ve ensured that the app is properly synced with the data table.
- I’ve tested different emails and even tried adjusting the privacy settings temporarily (to “Public” and back to “Private”) without success.

Despite all this, users are still unable to log in. I’ve also checked spam folders for the authentication emails, cleared browser cache, and used different browsers, but the issue persists.

Could this be related to a bug or a configuration issue that I may have missed? Any advice or troubleshooting steps would be greatly appreciated.

Thank you in advance!

**Prints**

 ![Users Table](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/7/27ced16651ceff24974fc440b14f3df7c83d9c8e.png)

 ![Settings > Users & Authentication](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/f/cf32946a88129a911c296d7071075240c8c66362.png)

 ![Settings > Privacy](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/2/c2f1e0c297f791cc0b386c353106a5012e21a7a6.png)

![User Profile](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/f/af5bd9d1e54de3f7ef5018cfb66fb2017e79706c.png)

![Login page](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/3/333f687e566ed9f111e20192a95f5263266d15f6.png)

 ![Usage > Active users](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/6/d6de7a0c4c87fdc544166204d121e11bc2a074b7.png)

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**Author:** ![Eric\_Penn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eric_penn/32/73888_2.png) [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)\
**Post date:** [September 30, 2024, 12:27pm UTC](https://community.glideapps.com/t/email-login-issue-this-email-address-does-not-have-access-to-this-app/76712/2 "2024-09-30T12:27:40Z")

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Assuming you are on a Free or Maker plan this is expected behavior. For the Free or Maker plans you can only use personal Emails.

> **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)**
>
> Personal and educational domains that qualify as personal app users.

> **[Personal User Validator](https://personal-user-validator.glide.page/)**

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<div class="post-metadata">

**Author:** ![rubilva](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rubilva/32/80024_2.png) [@rubilva](https://community.glideapps.com/u/rubilva)\
**Post date:** [September 30, 2024, 12:34pm UTC](https://community.glideapps.com/t/email-login-issue-this-email-address-does-not-have-access-to-this-app/76712/3 "2024-09-30T12:34:34Z")

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Thank you for recommending the validator. I didn’t realise this tool existed.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [October 7, 2024, 12:34pm UTC](https://community.glideapps.com/t/email-login-issue-this-email-address-does-not-have-access-to-this-app/76712/4 "2024-10-07T12:34:45Z")

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