# Email issue query **URL:** \ **Category:** Ask for Help\ **Created:** [April 15, 2022, 3:41pm UTC](https://community.glideapps.com/t/email-issue-query/40764 "2022-04-15T15:41:47Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Shilpi\_Sarkar](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/shilpi_sarkar/32/36080_2.png) [@Shilpi\_Sarkar](https://community.glideapps.com/u/Shilpi_Sarkar)\ **Post date:** [April 15, 2022, 3:41pm UTC](https://community.glideapps.com/t/email-issue-query/40764/1 "2022-04-15T15:41:47Z")
Hey there I have recently made a social media app where one can login by either google or emil. But fer hours after loggin in, the email of the user automatically changes into a weird one. The reason is completely unknown. Please help me to resolve this issue. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [April 15, 2022, 3:47pm UTC](https://community.glideapps.com/t/email-issue-query/40764/2 "2022-04-15T15:47:38Z")
Is your app a Pro app? If so, have you changed the setting to collect user’s real email. To do so, please: - Open your app builder - Go to settings - Click on privacy - Scroll down - Select “collect real user email addresses” on the user email addresses section. Note: this will only work if your app is on a Pro Plan. ---
**Author:** ![hango1311](https://avatars.discourse-cdn.com/v4/letter/h/f4b2a3/32.png) [@hango1311](https://community.glideapps.com/u/hango1311)\ **Post date:** [October 6, 2022, 6:51am UTC](https://community.glideapps.com/t/email-issue-query/40764/3 "2022-10-06T06:51:49Z")
can you help me i have already some of users from the number 1 to 9 i can collect the real email but from the number 10 i can’t collect the real email, i use free plan ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [October 6, 2022, 6:55am UTC](https://community.glideapps.com/t/email-issue-query/40764/4 "2022-10-06T06:55:14Z")
free plans, now can collect real emails ---
**Author:** ![hango1311](https://avatars.discourse-cdn.com/v4/letter/h/f4b2a3/32.png) [@hango1311](https://community.glideapps.com/u/hango1311)\ **Post date:** [October 6, 2022, 6:58am UTC](https://community.glideapps.com/t/email-issue-query/40764/5 "2022-10-06T06:58:01Z")
![スクリーンショット (307)](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/c/2c47a509c6b0a475254adde7b8d291b1bf6521de.jpeg) ![スクリーンショット (308)](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/8/58573bfb69e1950f290ee84e2a4198e55599e09a.jpeg) when i click to collect real email, it’s needed to upgrade if i wanna collect real email ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [October 6, 2022, 7:02am UTC](https://community.glideapps.com/t/email-issue-query/40764/6 "2022-10-06T07:02:48Z")
did you switch your app to teams? ---
**Author:** ![hango1311](https://avatars.discourse-cdn.com/v4/letter/h/f4b2a3/32.png) [@hango1311](https://community.glideapps.com/u/hango1311)\ **Post date:** [October 6, 2022, 7:26am UTC](https://community.glideapps.com/t/email-issue-query/40764/7 "2022-10-06T07:26:11Z")
I think i’m using private with free plans, how i can check that! ![スクリーンショット (309)](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/3/23ddc7bd4e031a50943974bdb891ef08b301b972.jpeg) ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [October 6, 2022, 7:28am UTC](https://community.glideapps.com/t/email-issue-query/40764/8 "2022-10-06T07:28:33Z")
it is in the folder? try to open a new team and transfer it ---
**Author:** ![hango1311](https://avatars.discourse-cdn.com/v4/letter/h/f4b2a3/32.png) [@hango1311](https://community.glideapps.com/u/hango1311)\ **Post date:** [October 6, 2022, 7:46am UTC](https://community.glideapps.com/t/email-issue-query/40764/9 "2022-10-06T07:46:09Z")
i try this, but maybe it’s not work ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [October 6, 2022, 7:56am UTC](https://community.glideapps.com/t/email-issue-query/40764/10 "2022-10-06T07:56:06Z")
hmmm… it works on my free apps ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [October 6, 2022, 9:18am UTC](https://community.glideapps.com/t/email-issue-query/40764/11 "2022-10-06T09:18:07Z")
oh… I just checked my apps and no more real emails! hmmm… ok we gonna have to go back to collecting emails through scripts, I guess Glide need some money LOL they took out that options for free plans ---
**Author:** ![hango1311](https://avatars.discourse-cdn.com/v4/letter/h/f4b2a3/32.png) [@hango1311](https://community.glideapps.com/u/hango1311)\ **Post date:** [October 6, 2022, 9:22am UTC](https://community.glideapps.com/t/email-issue-query/40764/12 "2022-10-06T09:22:50Z")
crying… may you can show me how to take real email by script as you said ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [October 6, 2022, 9:24am UTC](https://community.glideapps.com/t/email-issue-query/40764/13 "2022-10-06T09:24:19Z")
you have to create a google web app and put in the Glide webview, just a simple text entry, and a button… now I have to change a few of my Apps… and add that script lol ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [October 6, 2022, 11:49am UTC](https://community.glideapps.com/t/email-issue-query/40764/14 "2022-10-06T11:49:31Z")
> [@Can we collect real email in free plan](https://community.glideapps.com/t/can-we-collect-real-email-in-free-plan/51007/2): > > You must be on a paid plan to collect real email addresses. This has always been the case. The fact that you could with a free plan was a known bug that must have finally been fixed.