# Email Address Doesn’t Have Access to App (Maker plan)
**URL:** https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189
**Category:** Ask for Help
**Created:** [January 29, 2024, 9:59am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189 "2024-01-29T09:59:13Z")
**Posts on this page:** 16
**Page:** 2
### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 26, 2024, 4:45am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/21 "2024-05-26T04:45:15Z")
Because that’s what is allowed with the Free and Maker plans. It’s outlined in the pricing page
> **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)**
>
> Personal and educational domains that qualify as personal app users.
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 4:50am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/22 "2024-05-26T04:50:03Z")
ok… can I easily get a different plan?
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 26, 2024, 4:53am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/23 "2024-05-26T04:53:31Z")
Sure, you can always change plans. The Team and Business plans allow any email domain to sign in, but are limited in the number of included users. 20 and 40 respectively. Anything above the base number of users requires you to pay per additional user. Then there is custom Enterprise pricing, which requires you to contact Glide sales.
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 4:57am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/24 "2024-05-26T04:57:32Z")
this is just a church directory… we are not selling anything. Just want people to be able see each other’s phone numbers, emails and addresses. I can’t spend an exorbitant amount and we’ve put a tremendous amount of work into this. I’m getting worried…
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### Author:  [@Himaladin](https://community.glideapps.com/u/Himaladin)
#### Post date: [May 26, 2024, 5:00am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/25 "2024-05-26T05:00:30Z")
Can you give an example of an email that was blocked? If your application is for a church, you can ask them to use private email only. Private email is an email that you can view based on its domain, for example: [xxxxxx@gmail.com](mailto:xxxxxx@gmail.com), [xxxxxx@yahoo.com](mailto:xxxxxx@yahoo.com), and several others.
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 5:01am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/26 "2024-05-26T05:01:40Z")
[faith24wagner@gmail.com](mailto:faith24wagner@gmail.com)
[miriamwagner2002@yahoo.com](mailto:miriamwagner2002@yahoo.com)
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 26, 2024, 5:03am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/27 "2024-05-26T05:03:44Z")
Those emails look fine. Have you looked at the other link I shared above to check the privacy settings for your app?
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 5:15am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/28 "2024-05-26T05:15:33Z")
Yes… it is set as private because we are requiring that people opt-in to allowing us to include their information for privacy reasons. So a login is required. Is there another way to do that?
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 26, 2024, 5:19am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/29 "2024-05-26T05:19:06Z")
If it’s set to private, then each email needs to be included in whichever table you specify as the whitelist table. That could be the user table or a separate table. Only emails that already exist in that whitelist table are are allowed to sign in…thus making it a private app. If it was public then anyone could sign in.
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 5:20am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/30 "2024-05-26T05:20:14Z")
ok thanks… I’ll make that change.
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 26, 2024, 5:21am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/31 "2024-05-26T05:21:40Z")
> [@WagnerM](#):
>
> still have to be personal emails
Yes. The Maker plan only allows personal emails as stated in the details on the plan pricing page and in all documentation regarding the plan.
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 5:23am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/32 "2024-05-26T05:23:50Z")
This is how I’ve set it up (see attached). Is that correct?
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 26, 2024, 5:25am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/33 "2024-05-26T05:25:46Z")
Yes, as long as the Members table already contains the emails of all members that could possibly sign in.
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 5:36am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/34 "2024-05-26T05:36:15Z")
Thank you so much for all your help and hanging there with me! I really appreciate it. If I wanted to contact Glide directly, how could l do that… I don’t see contact info listed anywhere?
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [May 26, 2024, 5:52am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/35 "2024-05-26T05:52:49Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: Glide Support is available with any paid plan. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). (Last updated: 9th May 2024) To create a Support Ticket: Open the App that is giving you problems, and click on the Question mark in the bottom right corner of the builder: Select Get Help: Select Support: [CleanShot 2024-05-09 at 21.10…
> **[Support | Glide Docs](https://www.glideapps.com/docs/reference/account/support#support)**
>
> How to get support if you're experiencing issues with Glide.
To contact sales, the link to the form is at the bottom of Glide’s main website and also within the Enterprise information on the pricing page.
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### Author:  [@WagnerM](https://community.glideapps.com/u/WagnerM)
#### Post date: [May 26, 2024, 11:32am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/36 "2024-05-26T11:32:46Z")
Thank you!
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