# Email Address Doesn’t Have Access to App (Maker plan) **URL:** \ **Category:** Ask for Help\ **Created:** [January 29, 2024, 9:59am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189 "2024-01-29T09:59:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![otherside](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/otherside/32/70114_2.png) [@otherside](https://community.glideapps.com/u/otherside)\ **Post date:** [January 29, 2024, 9:59am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/1 "2024-01-29T09:59:13Z")
I’ve looked at defferent posts but could not solve the issue. current situation: access: private users: users table i do have the emails in the table. through the invite link on the email, it automatically logged in. but i was not able to log in by typing email address in the log in screen. ![スクリーンショット 2024-01-29 18.54.23](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/b/0b5ce5c3e3d87676c1a6e809b52307ef3bd5c22c.jpeg) ![スクリーンショット 2024-01-29 18.54.30](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/8/885b8bfd23c00555cfbd6e1be2225d83381b9b15.jpeg) ![スクリーンショット 2024-01-29 18.54.09](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/6/76995de5b2fa98f7d358602ca549b15e7e9a06fb.jpeg) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 30, 2024, 12:29am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/2 "2024-01-30T00:29:47Z")
If you can reproduce it, please submit a ticket. Thank you! > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: ---
**Author:** ![otherside](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/otherside/32/70114_2.png) [@otherside](https://community.glideapps.com/u/otherside)\ **Post date:** [January 31, 2024, 8:59am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/3 "2024-01-31T08:59:23Z")
Thank you for the reply, However, I am on maker plan so I cannot create a support ticket. I have tried several attempts and still have no success with this issue. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [January 31, 2024, 12:20pm UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/4 "2024-01-31T12:20:42Z")
Does the email pass this validator? > **[Personal User Validator](https://personal-user-validator.glide.page/dl/da19fa)** ---
**Author:** ![otherside](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/otherside/32/70114_2.png) [@otherside](https://community.glideapps.com/u/otherside)\ **Post date:** [February 1, 2024, 8:06am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/5 "2024-02-01T08:06:41Z")
![スクリーンショット 2024-02-01 17.05.32](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/5/351cf8e6f91ab2068ef6b90df9d1535c2057409f.jpeg) the email did not verify ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 1, 2024, 8:43am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/6 "2024-02-01T08:43:17Z")
If you think it should qualify as personal, you can click on the “Request Domain” button. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 1, 2024, 1:05pm UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/7 "2024-02-01T13:05:48Z")
Only Personal emails are allowed on the Free and Maker plans. > **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)** > > Personal and educational domains that qualify as personal app users. ---
**Author:** ![otherside](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/otherside/32/70114_2.png) [@otherside](https://community.glideapps.com/u/otherside)\ **Post date:** [February 2, 2024, 3:38am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/8 "2024-02-02T03:38:12Z")
Thank you for clarifying! ---
**Author:** ![WagnerM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wagnerm/32/72643_2.png) [@WagnerM](https://community.glideapps.com/u/WagnerM)\ **Post date:** [May 26, 2024, 2:23am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/9 "2024-05-26T02:23:57Z")
where is the Request Domain button? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 26, 2024, 3:31am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/10 "2024-05-26T03:31:50Z")
![Screenshot_20240525-223255](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/1/91ffc45b539577ebec1817e9ee6096507d97c26e.jpeg) > **[Personal User Validator](https://personal-user-validator.glide.page/dl/da19fa)** ---
**Author:** ![WagnerM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wagnerm/32/72643_2.png) [@WagnerM](https://community.glideapps.com/u/WagnerM)\ **Post date:** [May 26, 2024, 3:40am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/11 "2024-05-26T03:40:10Z")
They are personal and when I use the validator, they validate just fine. Where can I find the Request Domain button? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 26, 2024, 3:48am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/12 "2024-05-26T03:48:33Z")
If it’s validating as personal, then there is nothing to request. Is your app configured as a private app? Are you only whitelisting certain users? Which plan are you on? ---
**Author:** ![WagnerM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wagnerm/32/72643_2.png) [@WagnerM](https://community.glideapps.com/u/WagnerM)\ **Post date:** [May 26, 2024, 4:10am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/13 "2024-05-26T04:10:53Z")
I’m on the Maker plan. We are a church and we’ve built a church directory. Everyone in the directory needs access. Right now there are about 190 people who need access. I was about to launch the app and invite everyone to login today. I was working fine until tonight… I tried to have a few people test out creating their login and it doesn’t like any of their email addresses. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 26, 2024, 4:23am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/14 "2024-05-26T04:23:13Z")
What kind of email domains are they using? Also can you answer these questions? > [@Jeff\_Hager](#): > > Is your app configured as a private app? Are you only whitelisting certain users? ---
**Author:** ![WagnerM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wagnerm/32/72643_2.png) [@WagnerM](https://community.glideapps.com/u/WagnerM)\ **Post date:** [May 26, 2024, 4:31am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/15 "2024-05-26T04:31:11Z")
I am not whitelisting any users. We are however filtering what data is shown (visibility). I don’t think it is configured as a private app… how would I check that? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 26, 2024, 4:34am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/16 "2024-05-26T04:34:52Z")
> [@WagnerM](#): > > Where can I find the Request Domain button? ~~Looks like it has changed and has morphed into a generic “Give Feedback” button. You can use that.~~ You’ll see it after checking an email address. (thanks Jeff for the correction). ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 26, 2024, 4:38am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/17 "2024-05-26T04:38:20Z")
The button is still there, but you first have to check an email by validating it first. Type a business email or a bogus email with a made up domain and you will see it. ---
**Author:** ![WagnerM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wagnerm/32/72643_2.png) [@WagnerM](https://community.glideapps.com/u/WagnerM)\ **Post date:** [May 26, 2024, 4:38am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/18 "2024-05-26T04:38:34Z")
all different kinds of emails… this is just a member directory with whatever contact info they submitted ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 26, 2024, 4:41am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/19 "2024-05-26T04:41:13Z")
If an email is not a personal email, then it will be blocked. I don’t know what domains you are using, so it’s hard to say if they are personal or business emails. You say that they passed the validator, so that shouldn’t be the issue. You also say that your app is not private, but I would double check. > **[App Settings | Glide Docs](https://www.glideapps.com/docs/getting-started/app-settings#privacy)** > > Update your apps design, privacy, and data settings. ---
**Author:** ![WagnerM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wagnerm/32/72643_2.png) [@WagnerM](https://community.glideapps.com/u/WagnerM)\ **Post date:** [May 26, 2024, 4:44am UTC](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189/20 "2024-05-26T04:44:05Z")
I think I’m not understanding about the domains… why can the end user only use a personal email to use the app? [Next page](https://community.glideapps.com/t/email-address-doesn-t-have-access-to-app-maker-plan/70189.md?page=2)