# Email address case changing "on its own" **URL:** \ **Category:** Report a Bug\ **Created:** [February 3, 2026, 11:24pm UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241 "2026-02-03T23:24:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![blairrorani](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/blairrorani/32/43426_2.png) [@blairrorani](https://community.glideapps.com/u/blairrorani)\ **Post date:** [February 3, 2026, 11:24pm UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241/1 "2026-02-03T23:24:34Z")
_First time reporting a bug? [Refer to our Start Here post.](https://community.glideapps.com/t/start-here-reporting-platform-bugs-issues/40)_ * * * **Team ID:** - In the Glide dashoard URL, e.g. [https://go.glideapps.com/o/cjGd7NuZz9rJgkW2teOi](https://go.glideapps.com/o/cjGd7NuZz9rJgkW2teOi) **App ID:** - In the Glide builder URL, e.g. [https://go.glideapps.com/app/sptgaaFqru8YlzDgfZDf/layout](https://go.glideapps.com/app/sptgaaFqru8YlzDgfZDf/layout) **Description** - Data source is an Excel sheet. I submitted two transactions via the same form. - This triggers a workflow that includes setting the value of some columns. - One column is the user’s email. - Then I view the same record in the same Excel sheet in an internal admin app. In some instances, but not all? the email address has the case changed to be all lower case. - This doesn’t match the case of the user in the users table and a relation no longer works. **How to replicate** - See steps above. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 4, 2026, 2:12am UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241/2 "2026-02-04T02:12:24Z")
Please submit a ticket through your bottom right icon in the builder so the team can look into this. Thank you! ---
**Author:** ![blairrorani](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/blairrorani/32/43426_2.png) [@blairrorani](https://community.glideapps.com/u/blairrorani)\ **Post date:** [February 4, 2026, 2:21am UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241/3 "2026-02-04T02:21:19Z")
how do you do that? I can only send a message ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [February 4, 2026, 2:46am UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241/4 "2026-02-04T02:46:42Z")
Glide wants all emails to be lowercase. eg. when users sign into your app, glide automatically lowercases the emails. ---
**Author:** ![blairrorani](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/blairrorani/32/43426_2.png) [@blairrorani](https://community.glideapps.com/u/blairrorani)\ **Post date:** [February 4, 2026, 3:12am UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241/5 "2026-02-04T03:12:48Z")
Fair enough. Here’s the flow I have in my app: 1. Submit form 2. Workflow: Set column value using user’s email (whatever case that is) 3. Data shows that in some cases this email is lower case and in some cases it is the same case as the user’s email In other words, the Users table has emails with upper/lower case characters. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 5, 2026, 12:00am UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241/6 "2026-02-05T00:00:34Z")
> [@blairrorani](#): > > Then I view the same record in the same Excel sheet in an internal admin app. In some instances, but not all? the email address has the case changed to be all lower case. Did that user try to login later but probably typed their email to be in lowercase? > [@blairrorani](#): > > This doesn’t match the case of the user in the users table and a relation no longer works. I would always suggest to use the user’s rowID instead for relations. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [February 12, 2026, 12:00am UTC](https://community.glideapps.com/t/email-address-case-changing-on-its-own/86241/7 "2026-02-12T00:00:57Z")
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