# Does Glide have any official tech support? **URL:** \ **Category:** Ask for Help\ **Created:** [May 8, 2024, 12:10pm UTC](https://community.glideapps.com/t/does-glide-have-any-official-tech-support/73187 "2024-05-08T12:10:23Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Liebman](https://avatars.discourse-cdn.com/v4/letter/l/bcef8e/32.png) [@Liebman](https://community.glideapps.com/u/Liebman)\ **Post date:** [May 8, 2024, 12:10pm UTC](https://community.glideapps.com/t/does-glide-have-any-official-tech-support/73187/1 "2024-05-08T12:10:23Z")
Hi Glide community, According to the Glide pricing documents, there is supposed to be technical support for paid accounts. I have a 3x “Maker” account (there’s a reason why that’s what I need.) I submitted a tech support issue last Friday and I haven’t heard back from Glide yet. That’s disappointing. Does anybody know what their turnaround time is for support issues? Do they even have support? Is there a phone number one can call? Thanks for any insights here! Regards, Andy ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 8, 2024, 11:33pm UTC](https://community.glideapps.com/t/does-glide-have-any-official-tech-support/73187/2 "2024-05-08T23:33:03Z")
What’s your ticket ID? @NoCodeAndy or @SantiagoPerez might be able to help. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [May 9, 2024, 12:21am UTC](https://community.glideapps.com/t/does-glide-have-any-official-tech-support/73187/3 "2024-05-09T00:21:14Z")
> [@Liebman](#): > > Does anybody know what their turnaround time is for support issues? Do they even have support? Is there a phone number one can call? We’ve got a very talented crew of in-house Glide Experts providing support. 🙂 Tickets are prioritized based on different factors, but to @ThinhDinh’s point, I can take a look. Just need your Glide org/team ID or ticket ID. ---
**Author:** ![Liebman](https://avatars.discourse-cdn.com/v4/letter/l/bcef8e/32.png) [@Liebman](https://community.glideapps.com/u/Liebman)\ **Post date:** [May 9, 2024, 4:19am UTC](https://community.glideapps.com/t/does-glide-have-any-official-tech-support/73187/4 "2024-05-09T04:19:34Z")
This was my community post where I previously asked for help. > [@Map Zoom Level Lost when returning to map](https://community.glideapps.com/t/map-zoom-level-lost-when-returning-to-map/73052): > > I see a bug report from 2020 that seems to say this problem has been fixed, but I am seeing this problem and it is ruining the user experience of my application. The problem is simple. I have created a “canvassing app” for going house to house to find unregistered voters and get them registered. On the first tab, you see a map with pins for all of the addresses that need to be visited. When you zoom in the map to only see a small neighborhood of pins, and you click on one specific pin on t… I made a movie showing the problem: > **[Glide\_App\_Map\_Problem.mp4](https://drive.google.com/file/d/1sGsaPH3B7SycS8aenW83avM0Qqo836mM/view?usp=share_link)** > > Google Drive file. A person is using this app to go from house to house to have an interaction with the person living there. Once you zoom into the map to the area where you are walking (or driving) around, you want the map to stay zoomed in so that you can see what is the next address that needs a visit. Because the map zooms back out (to show all map pins) when you navigate away from the map, you have to zoom in all over again when you come back to the map. It is very inconvenient and wastes a lot of time and frustrates users. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 9, 2024, 4:26am UTC](https://community.glideapps.com/t/does-glide-have-any-official-tech-support/73187/5 "2024-05-09T04:26:14Z")
As was asked in the previous posts, do you have a Ticket ID so @NoCodeAndy can follow up on it? ---
**Author:** ![Liebman](https://avatars.discourse-cdn.com/v4/letter/l/bcef8e/32.png) [@Liebman](https://community.glideapps.com/u/Liebman)\ **Post date:** [May 9, 2024, 9:53am UTC](https://community.glideapps.com/t/does-glide-have-any-official-tech-support/73187/6 "2024-05-09T09:53:23Z")
Hi, I’m not sure what ID you are asking for but this is what it says in the ticket that was handled by “George” from Glide: **Ticket Type** Issue **Ticket ID** #1972 **Title** Map Zoom Level Lost when returning to map