# DNS Issue
**URL:** https://community.glideapps.com/t/dns-issue/52119
**Category:** Ask for Help
**Created:** [October 20, 2022, 9:00am UTC](https://community.glideapps.com/t/dns-issue/52119 "2022-10-20T09:00:27Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Lotfi](https://community.glideapps.com/u/Lotfi)
#### Post date: [October 20, 2022, 9:00am UTC](https://community.glideapps.com/t/dns-issue/52119/1 "2022-10-20T09:00:28Z")
I’m a new customer and I find it a pity that Glide doesn’t have customer service to solve basic issues that beginners encounter.
I’m having trouble directing a custom domain to my newly created app. I followed the steps and registered the DNS parameters in my domain name host server but it’s not working .
Can I find any help here?
---
### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 20, 2022, 9:51am UTC](https://community.glideapps.com/t/dns-issue/52119/2 "2022-10-20T09:51:25Z")
> [@Lotfi](#):
>
> I’m a new customer and I find it a pity that Glide doesn’t have customer service to solve basic issues that beginners encounter.
Most issues that new users encounter can be solved here in the community. It’s a very active (and friendly) community, with many experienced Glide users always prepared to offer advice and assistance.
> [@Lotfi](#):
>
> I’m having trouble directing a custom domain to my newly created app. I followed the steps and registered the DNS parameters in my domain name host server but it’s not working .
Can you describe the problem in a little more detail please? ie. define “not working”.
A screen shot or two to show how you configured it would be helpful.
Also, have you followed the [troubleshooting steps](https://www.glideapps.com/docs/reference/account/custom-domains#issues-when-configuring-a-custom-domain) described in the documentation?
> [@Lotfi](#):
>
> Can I find any help here?
Almost always 🙂
---
### Author:  [@MatthewS](https://community.glideapps.com/u/MatthewS)
#### Post date: [October 20, 2022, 1:25pm UTC](https://community.glideapps.com/t/dns-issue/52119/3 "2022-10-20T13:25:42Z")
Hey Lotfi,
I had this issue, and banged my head against the wall for a few days, chatting with customer service and them having me change my DNS records in endless circles that got no where.
Eventually I found that Bluehost automatically had Cloudflare on… which I’m not familiar with and can’t remember how I turned it off, but either in Bluehost settings or talking to Bluehost customer support, Cloudflare was turned off and then the app worked on the subdomain I wanted to use.
So, I’d recommend you check with your host to see if Cloudflare is on.
---
### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 20, 2022, 2:19pm UTC](https://community.glideapps.com/t/dns-issue/52119/4 "2022-10-20T14:19:47Z")
This was actually resolved privately. It was just a simple misconfiguration in Glide.