# Deleting a user then adding him again - user specific columns

**URL:** <https://community.glideapps.com/t/deleting-a-user-then-adding-him-again-user-specific-columns/59656>\
**Category:** Ask for Help\
**Created:** [March 25, 2023, 7:37am UTC](https://community.glideapps.com/t/deleting-a-user-then-adding-him-again-user-specific-columns/59656 "2023-03-25T07:37:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\
**Post date:** [March 25, 2023, 7:37am UTC](https://community.glideapps.com/t/deleting-a-user-then-adding-him-again-user-specific-columns/59656/1 "2023-03-25T07:37:04Z")

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Some users especially the most active ones on the app, start to experience delays, restarts and issues using the app.  
Some of them have reached a stage, I can’t even view their accounts from the builder without the builder crashing.

We have a feeling, user specific data could contribute to these issues.

Deleting a user & creating a new account for that user, using the same email, that would disconnect/delete any user specific data right?

Is that currently the only possible way to control user specific data ?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [March 25, 2023, 11:40pm UTC](https://community.glideapps.com/t/deleting-a-user-then-adding-him-again-user-specific-columns/59656/2 "2023-03-25T23:40:58Z")

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Now I’m not sure if user-specific data is the cause here, but to completely wipe out a user’s data, I believe you must go to Settings \> Data \> Delete User Data and type the email in.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/5/a55fd6ec386fbe1d34f4f42b95b587c996312736.png)

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\
**Post date:** [March 26, 2023, 3:17am UTC](https://community.glideapps.com/t/deleting-a-user-then-adding-him-again-user-specific-columns/59656/3 "2023-03-26T03:17:25Z")

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Would you have any idea what other app issues could cause this? I know a user device could be a major reason. But I can’t even access some accounts in the builder … when i create a new account everything its fine.

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**Author:** ![abdo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/abdo/32/36540_2.png) [@abdo](https://community.glideapps.com/u/abdo)\
**Post date:** [March 26, 2023, 3:20am UTC](https://community.glideapps.com/t/deleting-a-user-then-adding-him-again-user-specific-columns/59656/4 "2023-03-26T03:20:12Z")

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> [@ThinhDinh](#):
>
> Settings \> Data \> Delete User Data

I thought this was for GDPR reasons only. will give this a try & see how it functions.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [March 26, 2023, 9:04am UTC](https://community.glideapps.com/t/deleting-a-user-then-adding-him-again-user-specific-columns/59656/5 "2023-03-26T09:04:37Z")

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I’m not sure. I have not seen the issue that happens with some specific accounts and not the others in the builder.