# Data Loss **URL:** \ **Category:** Report a Bug\ **Created:** [June 11, 2025, 6:58am UTC](https://community.glideapps.com/t/data-loss/82392 "2025-06-11T06:58:01Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [June 11, 2025, 11:34pm UTC](https://community.glideapps.com/t/data-loss/82392/3 "2025-06-11T23:34:39Z")
I would advise speaking directly to the support team through the builder chat if you’re on a paid plan. The post you linked is quite old, it’s from the first Glide days. > [@Paid plan? Create a support ticket via Help chat](https://community.glideapps.com/t/paid-plan-create-a-support-ticket-via-help-chat/75927): > > If you’re on a paid Glide plan, the best way to get help is by contacting our support team directly from your Glide dashboard or the builder. Use chat to ask for assistance, report platform issues, or share feedback while you’re working on your Glide apps. [Opening a support chat] Remember: While the Glide community is a great place to find guidance and advice for building Glide apps, it’s not the place to get help with account-specific issues like billing. Please get in touch with our team i… --- _[View the full topic](https://community.glideapps.com/t/data-loss/82392)._