# Data loss and user profile doesn't link

**URL:** <https://community.glideapps.com/t/data-loss-and-user-profile-doesnt-link/61381>\
**Category:** Report a Bug\
**Created:** [May 5, 2023, 10:56am UTC](https://community.glideapps.com/t/data-loss-and-user-profile-doesnt-link/61381 "2023-05-05T10:56:06Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [May 5, 2023, 11:10pm UTC](https://community.glideapps.com/t/data-loss-and-user-profile-doesnt-link/61381/2 "2023-05-05T23:10:43Z")

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> [@White Blank Screen](https://community.glideapps.com/t/white-blank-screen/61324/10):
>
> Here’s the standard way to submit a support ticket: [https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2) Can you tell me what you mean by “crashed” here? What data is lost? What type of backend are you using?

> [@Hard reset of user profile possible?](https://community.glideapps.com/t/hard-reset-of-user-profile-possible/61390/2):
>
> You are trying to configure the users profile configuration. That is not the configuration for the screen. Try editing the the components in the lower left panel. Add additional components to display additional info or to change how the title component looks.

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