# Customized domains not working **URL:** \ **Category:** Report a Bug\ **Tags:** glide-escalated\ **Created:** [July 10, 2024, 10:36pm UTC](https://community.glideapps.com/t/customized-domains-not-working/74804 "2024-07-10T22:36:09Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Mike\_Hall1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mike_hall1/32/60927_2.png) [@Mike\_Hall1](https://community.glideapps.com/u/Mike_Hall1)\ **Post date:** [July 10, 2024, 10:36pm UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/1 "2024-07-10T22:36:09Z")
**Team ID:** wKrldxmz6ESxnU6Z0HUj **App ID:** ```auto FV8hhNsV6hlOo6iQT0NM ``` **Description** When trying to add a custom domain (i.e. [app.mywebsite.com](http://app.mywebsite.com)) to an app which used to exist in a previous app, I am getting a blank screen when trying to add the domain to the new app (see photo attached). **How to replicate** - remove custom domain from old app - attempt to add the same custom domain to a new app ![Screenshot 2024-07-10 183457](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/b/cb3fb1500f713144130560d96a5bea9411274621.png) ![Screenshot 2024-07-10 183533](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/2/025c31f257b7a00cd2f113c88293b7e2e0d4851a.png) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 11, 2024, 1:47am UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/2 "2024-07-11T01:47:12Z")
This should work, and has always worked for me in the past. If you have a paid plan, can you please reach out to Glide Support via the chat in the builder, so it can be investigated. ---
**Author:** ![Mike\_Hall1](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mike_hall1/32/60927_2.png) [@Mike\_Hall1](https://community.glideapps.com/u/Mike_Hall1)\ **Post date:** [July 12, 2024, 12:24am UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/3 "2024-07-12T00:24:02Z")
I know it’s worked in the past because I do this frequently. I did use the live support, and they have so far been unable to help. I see others reporting bugs with the custom domain - isn’t it possible it broke with a recent update? I can’t think of any other reason why a function thats always worked has stopped working ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 12, 2024, 1:08am UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/4 "2024-07-12T01:08:00Z")
> [@Mike\_Hall1](#): > > isn’t it possible it broke with a recent update? Yes, it’s possible. That’s why I asked you to reach out to support. You say they have been unable to help - did you actually speak with a real support person, or is that just based on the AI responses? ---
**Author:** ![vras\_dinand](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vras_dinand/32/64071_2.png) [@vras\_dinand](https://community.glideapps.com/u/vras_dinand)\ **Post date:** [July 16, 2024, 11:39am UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/5 "2024-07-16T11:39:53Z")
Hello Mr. Please Help me Again,please help me im tired for this ![16-07-2024 18-38-28](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/e/fe4c49c2b2217ca857669c8a3209deebdc105bb1.jpeg) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [July 16, 2024, 11:14pm UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/6 "2024-07-16T23:14:56Z")
Have you reached out to support? ---
**Author:** ![vras\_dinand](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vras_dinand/32/64071_2.png) [@vras\_dinand](https://community.glideapps.com/u/vras_dinand)\ **Post date:** [July 17, 2024, 4:10am UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/7 "2024-07-17T04:10:17Z")
not yet ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [July 17, 2024, 4:28am UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/8 "2024-07-17T04:28:50Z")
> [@Community Update: Support chat in the Glide builder speech\_balloon](https://community.glideapps.com/t/community-update-support-chat-in-the-glide-builder/73866): > > Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s… Please do so. ---
**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\ **Post date:** [July 17, 2024, 3:43pm UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/9 "2024-07-17T15:43:59Z")
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email. ---
**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\ **Post date:** [July 17, 2024, 3:47pm UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/10 "2024-07-17T15:47:40Z")
My understanding is that @Mike_Hall1 escalated his issue to support, and we addressed it. The custom domain process is working. If @vras_dinand is having an issue, please navigate to your app in the builder, open the messenger in the bottom right corner, and reach out to support. Make sure to let us know what the custom domain is supposed to be. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [July 24, 2024, 3:48pm UTC](https://community.glideapps.com/t/customized-domains-not-working/74804/11 "2024-07-24T15:48:17Z")
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