# Customize e-mail sent to new users **URL:** \ **Category:** Ask for Help\ **Created:** [February 1, 2023, 1:08pm UTC](https://community.glideapps.com/t/customize-e-mail-sent-to-new-users/57365 "2023-02-01T13:08:25Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Galeo\_Saintz](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/galeo_saintz/32/33711_2.png) [@Galeo\_Saintz](https://community.glideapps.com/u/Galeo_Saintz)\ **Post date:** [February 1, 2023, 1:08pm UTC](https://community.glideapps.com/t/customize-e-mail-sent-to-new-users/57365/1 "2023-02-01T13:08:25Z")
Loading a glide app is not straight forward - especially on the home screen for iphone users. Is it possible to customise the email that is sent to new users when they login and receive a pin for the first time. Or to explain that once they add the app to home screen, they will need to get another new pin. ---
**Author:** ![Galeo\_Saintz](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/galeo_saintz/32/33711_2.png) [@Galeo\_Saintz](https://community.glideapps.com/u/Galeo_Saintz)\ **Post date:** [February 1, 2023, 1:11pm UTC](https://community.glideapps.com/t/customize-e-mail-sent-to-new-users/57365/3 "2023-02-01T13:11:02Z")
Thanks, I am on a pro account. But when I go to settings as you suggest, there is no “email” tab to edit. Please advise. All I can edit is the sign-in screen and what is displayed there. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 1, 2023, 1:18pm UTC](https://community.glideapps.com/t/customize-e-mail-sent-to-new-users/57365/4 "2023-02-01T13:18:56Z")
The reply from the bot is incorrect. That setting doesn’t exist. There is no way to do what you are asking at the moment. ---
**Author:** ![Galeo\_Saintz](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/galeo_saintz/32/33711_2.png) [@Galeo\_Saintz](https://community.glideapps.com/u/Galeo_Saintz)\ **Post date:** [February 1, 2023, 2:55pm UTC](https://community.glideapps.com/t/customize-e-mail-sent-to-new-users/57365/5 "2023-02-01T14:55:10Z")
OK - can the email that does go out then to new users have some kind of link where new users can learn how to best install the app on home screen for Android and IOS? They need a step-by-step orientation. The on-boarding with Glide is not seamless for people unfamiliar with such kinds of apps. If my app is public with email sign-in, does an app that is only public not require a pin? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 1, 2023, 3:17pm UTC](https://community.glideapps.com/t/customize-e-mail-sent-to-new-users/57365/6 "2023-02-01T15:17:19Z")
> [@Galeo\_Saintz](#): > > OK - can the email that does go out then to new users have some kind of link where new users can learn how to best install the app on home screen for Android and IOS? They need a step-by-step orientation. We don’t have any customisation options for that email at the moment. Perhaps in the future, I don’t know. There is a Glide [youtube video](https://www.youtube.com/watch?v=DRtdWrdFeok) that covers installation on both platforms, one option may be to embed that video in your App home screen, or an onboarding screen. > [@Galeo\_Saintz](#): > > If my app is public with email sign-in, does an app that is only public not require a pin? If users are signing in, then yes they need to authenticate. Either with the PIN or using Google Authentication (which is a much more seamless experience). Glide have indicated recently that they may support some additional authentication options in the future, but we don’t have any details yet.