# Custom Domain won't validate **URL:** \ **Category:** Ask for Help\ **Created:** [March 26, 2020, 7:43pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915 "2020-03-26T19:43:21Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 26, 2020, 7:43pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/1 "2020-03-26T19:43:21Z")
Hi, a couple of days ago I upgraded to PRO. Yesterday I watched the video and followed the process to configure a custom domain [app.pet-pardon.com](http://app.pet-pardon.com). I waited more than 12 hours for the DNS records. Then entered the custom domain in the ‘Share app’ section, but got the ‘There was a problem authenticating your domain.’ I have triple checked that the DNS CNAME and TXT records are correct. I also can verify the CNAME DNS look up resolves to [custom.glideapps.com](http://custom.glideapps.com). Going through the community posts I did see one regarding SSL certificate. Could this be why it isn’t validating? My domain has an SSL certificate. Any help or insights greatly appreciated. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 26, 2020, 7:55pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/2 "2020-03-26T19:55:44Z")
We found a bug that should be fixed in the next hour, that will allow you to set your custom domain. ---
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 26, 2020, 7:56pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/3 "2020-03-26T19:56:58Z")
Thanks for getting back to me so quickly @david. Great to know it isn’t me and being rectified 🙂 ---
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 27, 2020, 9:55am UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/4 "2020-03-27T09:55:19Z")
Hi @david - after waiting a few hours last night (March 26) I tried setting my custom domain in the Share app section and got the attached message. I tried again just now and got the same message… ![Screen Shot 2020-03-27 at 9.51.06 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/a/a880803c5a8463dfd720a523373b12019c3821f4.png) Can you please provide me with an update. Thanks in advance Sheryl ---
**Author:** ![BartE](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/barte/32/4752_2.png) [@BartE](https://community.glideapps.com/u/BartE)\ **Post date:** [March 27, 2020, 11:13am UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/5 "2020-03-27T11:13:55Z")
Hi, I also can not validate my domain. I tried the subdomain and toplevel domain options. TTL to 5 minutes. That can not be the issue I think. I just get: “there was a problem authenticating your domain” please help, I want to launch my app today! ---
**Author:** ![InsuredNomads](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/insurednomads/32/4459_2.png) [@InsuredNomads](https://community.glideapps.com/u/InsuredNomads)\ **Post date:** [March 27, 2020, 11:56am UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/6 "2020-03-27T11:56:38Z")
I’ve just verified all my domain info with GoDaddy, they say it’s fine but it’s not going to my domain. Can you check it out please for [http://insurednomads.glideapp.io/](http://insurednomads.glideapp.io/) vs [GlobalNomadGuide.app](http://GlobalNomadGuide.app) Thank you. ---
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 27, 2020, 12:05pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/7 "2020-03-27T12:05:15Z")
Hi - I get an error when clicking on ‘insurednomads…’ but your GlobalNomad one launched okay for me… ---
**Author:** ![Rosewebstudio](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rosewebstudio/32/12261_2.png) [@Rosewebstudio](https://community.glideapps.com/u/Rosewebstudio)\ **Post date:** [March 27, 2020, 12:23pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/8 "2020-03-27T12:23:51Z")
Same here ---
**Author:** ![InsuredNomads](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/insurednomads/32/4459_2.png) [@InsuredNomads](https://community.glideapps.com/u/InsuredNomads)\ **Post date:** [March 27, 2020, 12:40pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/9 "2020-03-27T12:40:03Z")
I had put .com rather than .io on their link. Day after day we get messages saying our domain isn’t taking them to the app, sometimes it does and other times it does not. Puzzling. Earlier it would not for me and now it does. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [March 27, 2020, 1:27pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/10 "2020-03-27T13:27:11Z")
@InsuredNomads both links work for me. I would verify with your users if they are putting www into the url or not. If so, [https://www.GlobalNomadGuide.app](https://www.GlobalNomadGuide.app) does not work and you would need a redirect from the www subdomain to the root domain. I would bet people are adding the www out of habit. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 27, 2020, 2:43pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/11 "2020-03-27T14:43:01Z")
Alright, we will investigate. There was an issue yesterday that we thought we had fixed. If you’re having trouble please share your App ID, custom domain, and pictures of your DNS settings. ---
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 27, 2020, 2:45pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/12 "2020-03-27T14:45:25Z")
Okay…what is App OD? ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 27, 2020, 2:56pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/13 "2020-03-27T14:56:02Z")
App ID, sorry! It’s in your URL bar when editing your app. ---
**Author:** ![BartE](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/barte/32/4752_2.png) [@BartE](https://community.glideapps.com/u/BartE)\ **Post date:** [March 27, 2020, 3:43pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/14 "2020-03-27T15:43:03Z")
I am a step further… But now the message from glide is: No records were found for that domain please help! app ID 7unlRDE77IjwT7zCAlYj custom domain: winkelcentrumenschede.nl ![dnsglide](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/f/f501250b61e314646c11c7321b9fa948a7acefa0.png) ---
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 27, 2020, 3:47pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/15 "2020-03-27T15:47:11Z")
Hi David, App id: [https://go.glideapps.com/app/mqSPtpTBOyq0zNioKP0I](https://go.glideapps.com/app/mqSPtpTBOyq0zNioKP0I) custom domain: [app.pet-pardon.com](http://app.pet-pardon.com) As mentioned yesterday, I triple checked that the DNS CNAME and TXT records are correct. I also can verify the CNAME DNS look up resolves to [custom.glideapps.com](http://custom.glideapps.com/). Today, instead of getting the ‘There was a problem authenticating your domain’ when I input custom domain name in Share app section…I’m getting ‘The selected domain isn’t properly configured’…. Screenshot of DNS Settings… ![Screen Shot 2020-03-27 at 3.43.54 pm](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/9/95a58f3a04a6291f96e6c7342ce36a31a609d43f.png) ![Screen Shot 2020-03-27 at 3.44.17 pm](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/c/caedfb796e4f7c607151dcb712f32671eab9516d.png) ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 27, 2020, 4:34pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/16 "2020-03-27T16:34:10Z")
> [@Sheryl\_Joyce](#): > > [app.pet-pardon.com](http://app.pet-pardon.com) Can you send an uncropped photo of all of your DNS records please? ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [March 27, 2020, 4:36pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/17 "2020-03-27T16:36:31Z")
Hi BartE, You need to change those \* into @ symbols. ---
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 27, 2020, 4:39pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/18 "2020-03-27T16:39:37Z")
sure, here you go… ![Screen Shot 2020-03-27 at 4.37.18 pm](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/3/36d4b47e3c972b714703e25082eb579405b4111e.png) ![Screen Shot 2020-03-27 at 4.37.28 pm](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/a/aaa044ca092c31d6b2f9a9bde642047ab6679c0f.png) ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [March 27, 2020, 4:40pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/19 "2020-03-27T16:40:53Z")
Hi Sheryl, I manually configured your domain for you. Should work now. Jason ---
**Author:** ![Sheryl\_Joyce](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sheryl_joyce/32/3764_2.png) [@Sheryl\_Joyce](https://community.glideapps.com/u/Sheryl_Joyce)\ **Post date:** [March 27, 2020, 4:46pm UTC](https://community.glideapps.com/t/custom-domain-wont-validate/5915/20 "2020-03-27T16:46:09Z")
okay thanks…works when I type [app.pet-pardon.com](http://app.pet-pardon.com) in Chrome browser…but I still get this message on the Share app screen: ![Screen Shot 2020-03-27 at 4.43.11 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/2/23350df1d85d529bf181122eae287190f3bb87b2.png) [Next page](https://community.glideapps.com/t/custom-domain-wont-validate/5915.md?page=2)