# Credit Card Bug?

**URL:** <https://community.glideapps.com/t/credit-card-bug/74721>\
**Category:** Report a Bug\
**Tags:** glide-escalated\
**Created:** [July 8, 2024, 10:02pm UTC](https://community.glideapps.com/t/credit-card-bug/74721 "2024-07-08T22:02:59Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kapper.ai](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kapper.ai/32/66157_2.png) [@kapper.ai](https://community.glideapps.com/u/kapper.ai)\
**Post date:** [July 8, 2024, 10:02pm UTC](https://community.glideapps.com/t/credit-card-bug/74721/1 "2024-07-08T22:02:59Z")

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Hi there!

On my account, my Mastercard credit card gets declined all the time.

My card worked just fine for months in a row and keeps working for other SAAS subscriptions. Today alone, 5 subscriptions were paid with the card but Glide keeps declining it.

Today I tried to add other cards (connected with other working bank accounts and even other banks) but they all get the same error ‘card declined’.

This happens inside the Glide payment screen, after having authorized my card correctly. Given that the cards are all working, it seems to be an issue with Glide.

Anyone having the same issue?

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**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\
**Post date:** [July 8, 2024, 11:47pm UTC](https://community.glideapps.com/t/credit-card-bug/74721/2 "2024-07-08T23:47:19Z")

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This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

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**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\
**Post date:** [July 9, 2024, 12:07am UTC](https://community.glideapps.com/t/credit-card-bug/74721/3 "2024-07-09T00:07:34Z")

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Hi kapper.ai,  
We couldn’t successfully escalate this ticket to Glide support because your community email address doesn’t match your Glide account. Please open your [Glide dashboard](https://go.glideapps.com) and start a conversation with support by clicking the Messenger icon in the bottom right corner. Thanks!

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [January 5, 2025, 12:07am UTC](https://community.glideapps.com/t/credit-card-bug/74721/4 "2025-01-05T00:07:44Z")

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