# Copying a free template is not materializing **URL:** \ **Category:** Report a Bug\ **Created:** [April 30, 2021, 12:37pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217 "2021-04-30T12:37:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Hephz](https://avatars.discourse-cdn.com/v4/letter/h/2bfe46/32.png) [@Hephz](https://community.glideapps.com/u/Hephz)\ **Post date:** [April 30, 2021, 12:37pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/1 "2021-04-30T12:37:33Z")
Good Day I need help. It has been 3 days of trying to copy a free template with no luck. I can not go past copying the link stage. I have changed browsers and laptops without winning. Please help. ![Glide Error](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/9/39f7a7593caa2761a1356afdaa5cd4fe76bee71d.png) ---
**Author:** ![Jerem\_EGN](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jerem_egn/32/18467_2.png) [@Jerem\_EGN](https://community.glideapps.com/u/Jerem_EGN)\ **Post date:** [April 30, 2021, 1:57pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/2 "2021-04-30T13:57:37Z")
Hi, I also have the same problem. If someone can give us a solution. Many thanks ---
**Author:** ![Willy\_Felton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/willy_felton/32/23720_2.png) [@Willy\_Felton](https://community.glideapps.com/u/Willy_Felton)\ **Post date:** [April 30, 2021, 8:24pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/3 "2021-04-30T20:24:59Z")
I too, am having this problem. I have tried reloading, logging in again. It just spins for hours. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/f/9f6329f198d486f75aaee18db1202642e246f63a.png) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [April 30, 2021, 8:38pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/4 "2021-04-30T20:38:04Z")
@Hephz @Jerem_EGN @Willy_Felton Have any of you created glide accounts not using a gmail address? ---
**Author:** ![Jerem\_EGN](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jerem_egn/32/18467_2.png) [@Jerem\_EGN](https://community.glideapps.com/u/Jerem_EGN)\ **Post date:** [April 30, 2021, 8:46pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/5 "2021-04-30T20:46:06Z")
No, I’m using my Gmail account for Glide. ---
**Author:** ![Hephz](https://avatars.discourse-cdn.com/v4/letter/h/2bfe46/32.png) [@Hephz](https://community.glideapps.com/u/Hephz)\ **Post date:** [April 30, 2021, 8:59pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/6 "2021-04-30T20:59:58Z")
Hi Jeff, I am not using a gmail address. I am using my company email address. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [April 30, 2021, 9:04pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/7 "2021-04-30T21:04:31Z")
@Hephz My theory is that if you didn’t sign up with a gmail/google account, then you may be trying to copy a template that uses google sheets, so it may be having trouble making the copy since there is nowhere to place the google spreadsheet. @Jerem_EGN That doesn’t answer the question for you though, so I’m not sure what your case may be. In either case, it may be a question to ask Glide support, unless anybody from Glide see’s this and can chime in. ---
**Author:** ![kyleheney](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kyleheney/32/41173_2.png) [@kyleheney](https://community.glideapps.com/u/kyleheney)\ **Post date:** [April 30, 2021, 9:07pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/8 "2021-04-30T21:07:55Z")
I’ve had issues before because I wasn’t signed in. The process should redirect you to sign in first, but in my experience it doesn’t always know to do that. Like @Jeff_Hager mentioned, if it’s looking for a Google account and you either don’t have one for it to find, or if you’re not already signed in, then the process seems to timeout. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [April 30, 2021, 9:07pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/9 "2021-04-30T21:07:56Z")
You must sign in with Google (not just _using_ a Google/Gmail email address—you must actually use the Sign in with Google button, and not sign in via email) to copy templates. For now, when you copy a template, it tries to put a Google Sheet in your Google account. If you did not sign into Glide via the Google sign-in button, this fails. We will handle this case better soon. ---
**Author:** ![ThatGuyInArizona](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thatguyinarizona/32/12472_2.png) [@ThatGuyInArizona](https://community.glideapps.com/u/ThatGuyInArizona)\ **Post date:** [April 30, 2021, 9:09pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/10 "2021-04-30T21:09:49Z")
I get this as well. not all the time, but right now trying to copy the new My MoneyTree template and it just sits there as shown above… ---
**Author:** ![Hephz](https://avatars.discourse-cdn.com/v4/letter/h/2bfe46/32.png) [@Hephz](https://community.glideapps.com/u/Hephz)\ **Post date:** [April 30, 2021, 9:52pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/11 "2021-04-30T21:52:54Z")
Thank you Jeff, truly appreciate your help. ---
**Author:** ![Hephz](https://avatars.discourse-cdn.com/v4/letter/h/2bfe46/32.png) [@Hephz](https://community.glideapps.com/u/Hephz)\ **Post date:** [April 30, 2021, 9:58pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/12 "2021-04-30T21:58:19Z")
Hi David The sign-up and the copy process do not give google apps; however, when I attempted creating a new app, the option was available. I can now proceed. I used my Gmail account to your point and Jeff’s. Thank you for your guidance. ---
**Author:** ![Jerem\_EGN](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jerem_egn/32/18467_2.png) [@Jerem\_EGN](https://community.glideapps.com/u/Jerem_EGN)\ **Post date:** [May 1, 2021, 6:29am UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/13 "2021-05-01T06:29:44Z")
Many thanks for all the answers. But in my case if I want to sign in it redirect me on my page with all the apps. When I want to choose an app to copy it it seems that I’m not Log in. But if I want to do it it redirect me to my Apps page. Here is what I get : I am on my App page and I want to copy a template so I go in “View All” section : ![ex1](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/4/444431c8ca34be0a597d5c45f20364d262fe93fb.jpeg) It redirect me on this page. It seems that I’m not Log in. If I want to log in it redirect me in the previous page. ![ex2](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/f/7f66f65cb586b60cf83c6967ad6fc888f4bd6daa.jpeg) If I proceed to copy the app it seems that it detect my Google account but nothing happen : ![ex3](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/f/4ffdfc6187360f7296c9100dec64f3f014c53be2.jpeg) Many thanks Jeremie ---
**Author:** ![Willy\_Felton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/willy_felton/32/23720_2.png) [@Willy\_Felton](https://community.glideapps.com/u/Willy_Felton)\ **Post date:** [May 1, 2021, 5:40pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/14 "2021-05-01T17:40:11Z")
I am still having the problem. I have logged out and logged back in. I went to my non work personal google account and the same thing is happening. I took a video of me logging in and trying this process. I only videoed 1 min but it has been “processing” for 30 min at this point > **[Glide Not Copying Template.mp4 (video)](https://drive.google.com/file/d/1wfT2FDAVNl0HeKEBLL8UY7G5JW1uEcq9/view?usp=drivesdk)** > > Google Drive file. Any help would be appreciated ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [May 1, 2021, 6:01pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/15 "2021-05-01T18:01:11Z")
Alright, I have reported this to engineering to debug. ---
**Author:** ![Hephz](https://avatars.discourse-cdn.com/v4/letter/h/2bfe46/32.png) [@Hephz](https://community.glideapps.com/u/Hephz)\ **Post date:** [May 2, 2021, 5:50am UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/16 "2021-05-02T05:50:02Z")
Thank you, David. Please keep us posted. I remain in the same position; I can only create new apps I still can’t copy. ---
**Author:** ![Dongmin\_Lee](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dongmin_lee/32/18650_2.png) [@Dongmin\_Lee](https://community.glideapps.com/u/Dongmin_Lee)\ **Post date:** [May 3, 2021, 11:46am UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/17 "2021-05-03T11:46:12Z")
I experienced the same thing 😟 ---
**Author:** ![Dongmin\_Lee](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dongmin_lee/32/18650_2.png) [@Dongmin\_Lee](https://community.glideapps.com/u/Dongmin_Lee)\ **Post date:** [May 3, 2021, 2:25pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/18 "2021-05-03T14:25:38Z")
Hi David, this solution is not working on my end. I still can’t copy a template. Do you have any alternative solutions? Thank you. ---
**Author:** ![Adachi](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/adachi/32/25815_2.png) [@Adachi](https://community.glideapps.com/u/Adachi)\ **Post date:** [May 3, 2021, 9:16pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/19 "2021-05-03T21:16:33Z")
I also have same problem. I can not use copy template. Signing in with Google botton does not work. > Dear David I hope your team will solve this problem. ---
**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\ **Post date:** [May 3, 2021, 10:38pm UTC](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217/20 "2021-05-03T22:38:42Z")
Welcome on board the community @Adachi ! We hope that you’ll enjoy being here. [Next page](https://community.glideapps.com/t/copying-a-free-template-is-not-materializing/26217.md?page=2)