# Compose email problem
**URL:** https://community.glideapps.com/t/compose-email-problem/78628
**Category:** Ask for Help
**Created:** [December 16, 2024, 1:11pm UTC](https://community.glideapps.com/t/compose-email-problem/78628 "2024-12-16T13:11:27Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Ralf](https://community.glideapps.com/u/Ralf)
#### Post date: [December 16, 2024, 1:11pm UTC](https://community.glideapps.com/t/compose-email-problem/78628/1 "2024-12-16T13:11:27Z")
Compose email to action works fine on my Chrome Book but does not work on users PC (Chrome on Windows). Understand that there is browser settings problem and I have tried various instructions from the net without succes, Do you know?
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [December 17, 2024, 1:22am UTC](https://community.glideapps.com/t/compose-email-problem/78628/2 "2024-12-17T01:22:52Z")
What happens when users use your action on Chrome/Windows? Usually that opens the default email app on their device, I wonder if it’s because they don’t have an email app?
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### Author:  [@Ralf](https://community.glideapps.com/u/Ralf)
#### Post date: [December 17, 2024, 7:52am UTC](https://community.glideapps.com/t/compose-email-problem/78628/3 "2024-12-17T07:52:21Z")
The Email address locks in browsers address bar
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [December 17, 2024, 12:39pm UTC](https://community.glideapps.com/t/compose-email-problem/78628/4 "2024-12-17T12:39:25Z")
So the address just shows: [mailto:a@example.com](mailto:a@example.com) and doesn’t do anything?
Does it happen only on Chrome/Windows?
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### Author:  [@Ralf](https://community.glideapps.com/u/Ralf)
#### Post date: [December 17, 2024, 1:03pm UTC](https://community.glideapps.com/t/compose-email-problem/78628/5 "2024-12-17T13:03:08Z")
Yes!
Same on Chrome/Macbooks!
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [December 17, 2024, 2:25pm UTC](https://community.glideapps.com/t/compose-email-problem/78628/6 "2024-12-17T14:25:36Z")
Does it happen on other devices, say a phone or a Mac?
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### Author:  [@Ralf](https://community.glideapps.com/u/Ralf)
#### Post date: [December 17, 2024, 5:51pm UTC](https://community.glideapps.com/t/compose-email-problem/78628/7 "2024-12-17T17:51:01Z")
Desktops and laptops, phones OK!
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [December 17, 2024, 6:34pm UTC](https://community.glideapps.com/t/compose-email-problem/78628/8 "2024-12-17T18:34:20Z")
Usually it’s some kind of browser setting. A quick Google search lead to several articles about checking the handlers or protocol handlers in the browser settings. Couldn’t find anything real definitive though about how to configure it.
A mailto link just instructs the browser to either open a specific app or open a specific web based mail site or just a new browser tab. The result is going to depend on the available options for the user, and what their default mail client might be. For me, I got a popup in both chrome and edge to choose to open the mailto link in either chrome, edge, or outlook.
With phones, it’s pretty standard to have a default email app, so it usually works better as it knows to open the default app. With desktops, it gets to be a grey area because some people may have an email program or app installed, while others may navigate to a website instead to check email. It all depends on each user and how they have things set up on their computer. At home I use Gmail through the web browser for personal email. At work I use Outlook for my work email. On my phone I have Gmail and Outlook apps to do both.
Not useful information for you, but I’d probably do some searching or ask AI what settings need to change in the browser and experiment a little. Ultimately, each user’s device is going to have to be configured independently. It’s not a global setting in Glide that you can change if you are using ‘Compose Email’ which is a just standard mailto link.
That could be one reason why most websites don’t publish email addresses anymore and instead use forms. A backend process from a submitted form can properly handle the sending of email regardless of the users preferred email client, as it’s all handled on the back end.
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### Author:  [@Ralf](https://community.glideapps.com/u/Ralf)
#### Post date: [December 18, 2024, 1:16am UTC](https://community.glideapps.com/t/compose-email-problem/78628/9 "2024-12-18T01:16:48Z")
The (for me new) glide.page encourages use of laptops and desktops. If mailto: does not pop-up the Action Row component is worthless!
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [December 18, 2024, 1:29am UTC](https://community.glideapps.com/t/compose-email-problem/78628/10 "2024-12-18T01:29:25Z")
Can you check your Settings to see what the MAILTO section shows?