# Como abrir um ticket? june/24

**URL:** <https://community.glideapps.com/t/como-abrir-um-ticket-june-24/73963>\
**Category:** Ask for Help\
**Created:** [June 7, 2024, 5:37pm UTC](https://community.glideapps.com/t/como-abrir-um-ticket-june-24/73963 "2024-06-07T17:37:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![julana](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/julana/32/60756_2.png) [@julana](https://community.glideapps.com/u/julana)\
**Post date:** [June 7, 2024, 5:37pm UTC](https://community.glideapps.com/t/como-abrir-um-ticket-june-24/73963/1 "2024-06-07T17:37:26Z")

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Hi. I need to open a ticket, but don’t see the option. What happened? How do I open a ticket?

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**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\
**Post date:** [June 7, 2024, 6:39pm UTC](https://community.glideapps.com/t/como-abrir-um-ticket-june-24/73963/2 "2024-06-07T18:39:30Z")

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We replaced the old support ticketing system with live chat (Intercom):

> [@Community Update: Support chat in the Glide builder speech\_balloon](https://community.glideapps.com/t/community-update-support-chat-in-the-glide-builder/73866):
>
> Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s…

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [June 14, 2024, 6:40pm UTC](https://community.glideapps.com/t/como-abrir-um-ticket-june-24/73963/3 "2024-06-14T18:40:28Z")

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