# Collect Real Real Email addresses, not working
**URL:** https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374
**Category:** Report a Bug
**Created:** [January 18, 2022, 9:49pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374 "2022-01-18T21:49:44Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Matt\_Friesen](https://community.glideapps.com/u/Matt_Friesen)
#### Post date: [January 18, 2022, 9:49pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/1 "2022-01-18T21:49:45Z")
I understand old apps are still able to collect real email addresses. I can see and chose the selection in the settings, however it is constantly reverting to hiding the users email addresses, which is very annoying.
Anyone know if there is a solution to this?
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### Author:  [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)
#### Post date: [January 18, 2022, 10:34pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/2 "2022-01-18T22:34:31Z")
Could you submit a ticket so we can take a closer look?
Please, add a video of the issue.
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### Author:  [@a.manda](https://community.glideapps.com/u/a.manda)
#### Post date: [January 23, 2022, 8:02pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/3 "2022-01-23T20:02:53Z")
Hi @SantiagoPerez the same exact behavior is also happening to me (again!) You had gotten this fixed for me last October but now this same bug has returned and once again broken my app (sigh) which on many separate levels relies on real email addresses to work. I found out when I received feedback from a user telling me the app isn’t working, and since the feedback was anonymized I can’t even reply to this person.
I tried replying back to my old support ticket but received no response. Should I make a brand new ticket?
Stressing but hopeful,
Amanda
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### Author:  [@a.manda](https://community.glideapps.com/u/a.manda)
#### Post date: [January 23, 2022, 8:09pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/4 "2022-01-23T20:09:22Z")
If you scroll down to the bottom of this thread there are more people experiencing this issue of Glide suddenly switching to anonymous email collection and when they switch it back to real addresses the setting just defaults back to anonymous on page refresh. @Darren_Murphy wrote that he thought this issue was fixed, but FYI this is still occurring ☹
> [@Anonymous user on our app](https://community.glideapps.com/t/anonymous-user-on-our-app/19658):
>
> I did send the link to one person yesterday. They did not create a profile page but was able to access through the link and give me feedback. Could this be the user if they did not create a profile or any of the user data?
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### Author:  [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)
#### Post date: [January 23, 2022, 8:18pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/5 "2022-01-23T20:18:57Z")
Hi @a.manda
Yes, please submit a new ticket.
Also, do you have a video? I am not able to reproduce it.
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### Author:  [@a.manda](https://community.glideapps.com/u/a.manda)
#### Post date: [January 23, 2022, 8:37pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/6 "2022-01-23T20:37:23Z")
Thank you @SantiagoPerez I will create one now (and a video demonstrating) 🙏🏻
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [February 22, 2022, 10:27pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/7 "2022-02-22T22:27:55Z")
Closing due to inactivity. This topic will be deleted in a few weeks if there are no more comments.
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [February 22, 2022, 10:27pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/8 "2022-02-22T22:27:55Z")
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [March 24, 2022, 10:29pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/9 "2022-03-24T22:29:03Z")
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [March 24, 2022, 10:29pm UTC](https://community.glideapps.com/t/collect-real-real-email-addresses-not-working/37374/10 "2022-03-24T22:29:03Z")