# Client unable to Purchase our Theme **URL:** \ **Category:** Ask for Help\ **Created:** [October 3, 2021, 1:21pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593 "2021-10-03T13:21:54Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [October 3, 2021, 1:21pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/1 "2021-10-03T13:21:55Z")
Any Suggestion? Client unable to purchase our app “I was trying to purchase your template for the Glide Store but its not taking me to check out is the app still available?” Template Link [https://www.glideapps.com/templates/glide-store-5x](https://www.glideapps.com/templates/glide-store-5x) Best , Sudipta ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [October 3, 2021, 2:09pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/2 "2021-10-03T14:09:35Z")
@SantiagoPerez can you take a look? Thanks! ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [October 3, 2021, 2:25pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/3 "2021-10-03T14:25:11Z")
Hi @Sudipta What exactly is the problem? I am unable to reproduce this. Any chance of getting a screen video of the issue? If they can have the developer console open while recording it, that’d be awesome. ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [October 4, 2021, 3:50am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/4 "2021-10-04T03:50:57Z")
Hi @SantiagoPerez The client said that he was unable to purchase our template, when he click on purchase its not redirecting to the checkout. Regards Sudipta ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [October 4, 2021, 3:54am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/5 "2021-10-04T03:54:30Z")
Hi @SantiagoPerez Getting a lot of emails like that, people are unable to purchase our template. Kindly check and fix it asap Best Sudipta ![Glide Tempalte](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/b/3bbad3afaf5624f36015a9457a76736aeb72d706.png) ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [October 4, 2021, 11:32am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/6 "2021-10-04T11:32:40Z")
Hola @Sudipta Have you submitted a support ticket? If you haven’t, please do so with as much info as you can [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [October 7, 2021, 3:45am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/7 "2021-10-07T03:45:25Z")
@SantiagoPerez Thank so much for the followup I have already contacted support team regarding this Waiting for their response ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [October 7, 2021, 3:48am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/8 "2021-10-07T03:48:44Z")
@flosrn Can you plesae try to Purchase Glide Store Template now? ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [October 7, 2021, 3:51am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/9 "2021-10-07T03:51:17Z")
@SantiagoPerez @JackVaughan is there any way - To Check How many User has Purchase our Template? - How many users trying to purchase but are unable to make payment etc? Kindly let me know ---
**Author:** ![JackVaughan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jackvaughan/32/49023_2.png) [@JackVaughan](https://community.glideapps.com/u/JackVaughan)\ **Post date:** [October 7, 2021, 9:57am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-theme/32593/10 "2021-10-07T09:57:42Z")
You should be able to get this information via your stripe dashboard.