# Client Unable to Purchase Our Glide Template **URL:** \ **Category:** Ask for Help\ **Created:** [November 19, 2021, 6:07am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761 "2021-11-19T06:07:42Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [November 19, 2021, 6:07am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/1 "2021-11-19T06:07:42Z")
Hi Experts , @JackVaughan Can you please suggest to me how to fix this issue 🙏 1. Client Unable to Purchase our Glide Template 2. No Payment Gateway Link is Coming 3. Error message: Template Can not be transferred between owners Template Link: [Glide Store app template](https://www.glideapps.com/templates/glide-store-5x) Error Video Link: [Glide Store · Glide](https://www.awesomescreenshot.com/video/6078647?key=c2162ddf1cd66ba367ede1fdd79baaeb) Please help me to fix these issues Regards [https://www.awesomescreenshot.com/video/6078647?key=c2162ddf1cd66ba367ede1fdd79baaeb](https://www.awesomescreenshot.com/video/6078647?key=c2162ddf1cd66ba367ede1fdd79baaeb) ---
**Author:** ![JackVaughan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jackvaughan/32/49023_2.png) [@JackVaughan](https://community.glideapps.com/u/JackVaughan)\ **Post date:** [November 19, 2021, 1:42pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/2 "2021-11-19T13:42:46Z")
Please contact [support@glideapps.com](mailto:support@glideapps.com) ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [November 24, 2021, 4:03am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/3 "2021-11-24T04:03:32Z")
Hi @JackVaughan I have contacted Glide support [support@glideapps.com](mailto:support@glideapps.com) But no Response I have send 10 Email but no response We have sent an email from [hello@mswebdesigner.com](mailto:hello@mswebdesigner.com) Best , ---
**Author:** ![JackVaughan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jackvaughan/32/49023_2.png) [@JackVaughan](https://community.glideapps.com/u/JackVaughan)\ **Post date:** [November 26, 2021, 12:18pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/4 "2021-11-26T12:18:51Z")
I’ll follow up ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [December 2, 2021, 2:01pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/5 "2021-12-02T14:01:27Z")
Hey @JackVaughan I have received another 10 Complain that people are unable to Purchase our Template. Please Fix is issues as soon as possible Regards Sudipta ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [December 2, 2021, 3:08pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/6 "2021-12-02T15:08:07Z")
Hey @Sudipta Please, make sure to submit a ticket regarding this issue. Please, add a video of the problem. If you could keep the dev console open while making the video that would be really beneficial. ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [December 20, 2021, 6:28am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/7 "2021-12-20T06:28:51Z")
Hi Support Team, I am Sudipta from MS Web designer We have developed a Glide Template for the eCommerce store But no one is able to purchase this template I have already received 30 + Complaint regarding this, kindly fix these issues Here is the screen recording video for your references: [Glide Store Template](https://www.awesomescreenshot.com/video/6519248?key=47c15d5e72e749db473f5438bfdb2f1a) If you have any questions feel free to ask me [hello@mswebdesigner.com](mailto:hello@mswebdesigner.com) Best , Sudipta ---
**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\ **Post date:** [December 20, 2021, 8:27am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/8 "2021-12-20T08:27:36Z")
Here is the link to Glide’s helpdesk to submit tickets [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [December 21, 2021, 2:57pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/9 "2021-12-21T14:57:54Z")
@JackVaughan No One answers my Concern 100 Days gone , not get any support from glide team ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [December 21, 2021, 2:58pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/10 "2021-12-21T14:58:15Z")
No One Response, 100 days gone ---
**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\ **Post date:** [December 21, 2021, 3:15pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/11 "2021-12-21T15:15:58Z")
just create your own template store… 😉 [![template market button](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/f/2f02068ccf21a3c7e9cd369b1832d946addf48c9.png)](https://templates-market-sa.glideapp.io/full) ---
**Author:** ![JackVaughan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jackvaughan/32/49023_2.png) [@JackVaughan](https://community.glideapps.com/u/JackVaughan)\ **Post date:** [December 21, 2021, 4:46pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/12 "2021-12-21T16:46:13Z")
I have contacted support, and they have responded to you about this issue. Perhaps the email got lost. Could you check again? The issue you are currently experiencing is being looked into but there is a bug putting it on hold. Thanks for your patience. ---
**Author:** ![Sudipta](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sudipta/32/28585_2.png) [@Sudipta](https://community.glideapps.com/u/Sudipta)\ **Post date:** [December 25, 2021, 6:32am UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/13 "2021-12-25T06:32:55Z")
**Not Received any email from Glide Support Team** **Kindly fix these issues** \*\*\* Again Received another Email from the Client that they are unable to purchase our theme \*\*\*\* ![Problem](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/a/eaabe3a37ad4138d7fbe794c536658b031e438fc.png) ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [December 25, 2021, 2:39pm UTC](https://community.glideapps.com/t/client-unable-to-purchase-our-glide-template/34761/14 "2021-12-25T14:39:24Z")
Hi @Sudipta Have you checked your spam folder? Make sure also to check the same email that you have used to submit your ticket.