# Clicking on app to open the builder : a blank screen!

**URL:** <https://community.glideapps.com/t/clicking-on-app-to-open-the-builder-a-blank-screen/59776>\
**Category:** Report a Bug\
**Created:** [March 28, 2023, 7:33am UTC](https://community.glideapps.com/t/clicking-on-app-to-open-the-builder-a-blank-screen/59776 "2023-03-28T07:33:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Bruno\_Chazel](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/bruno_chazel/32/55593_2.png) [@Bruno\_Chazel](https://community.glideapps.com/u/Bruno_Chazel)\
**Post date:** [March 28, 2023, 7:33am UTC](https://community.glideapps.com/t/clicking-on-app-to-open-the-builder-a-blank-screen/59776/1 "2023-03-28T07:33:01Z")

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It seems that I am not the only one, or at least it already happened.  
Some classic apps works, but not new ones. It may be caused by the fact that I am supposed to have more private users than my plan (free plan, 6 instead of 3?, I am not even sure), but if that is the case there are nicer ways to warn me 🙂

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [March 28, 2023, 8:07am UTC](https://community.glideapps.com/t/clicking-on-app-to-open-the-builder-a-blank-screen/59776/2 "2023-03-28T08:07:07Z")

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> [@Bruno\_Chazel](#):
>
> It may be caused by the fact that I am supposed to have more private users than my plan (free plan, 6 instead of 3?

No, I don’t believe so.

Just to be clear - do you have an existing App that won’t open in the builder, or does this happen when you try to create a new one?

Either way, I don’t think it’s expected behaviour. My suggestion would be to delete any/all Glide related cookies and try again.

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**Author:** ![Bruno\_Chazel](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/bruno_chazel/32/55593_2.png) [@Bruno\_Chazel](https://community.glideapps.com/u/Bruno_Chazel)\
**Post date:** [March 28, 2023, 9:09am UTC](https://community.glideapps.com/t/clicking-on-app-to-open-the-builder-a-blank-screen/59776/3 "2023-03-28T09:09:17Z")

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Thanks for your answer @Darren_Murphy, so I deleted all cookies, it didn’t solved the problem.

I also duplicated this existing App (+ duplicating also the data), and created a new app : same behavior for both.

But I tried another navigator : Edge, and it works.

So problem solved by using Edge (which is ok for me), but on Chrome this issue is still happening.

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**Author:** ![Thel93210](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thel93210/32/21926_2.png) [@Thel93210](https://community.glideapps.com/u/Thel93210)\
**Post date:** [March 28, 2023, 4:41pm UTC](https://community.glideapps.com/t/clicking-on-app-to-open-the-builder-a-blank-screen/59776/4 "2023-03-28T16:41:58Z")

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> [@Bruno\_Chazel](#):
>
> lassic apps works, but not new ones. It may be caused by the fact that I am supposed to have more private users than my plan (free plan, 6 instead of 3?, I am not even sure), but if that is the case there are nicer ways to warn me 🙂

I have the same issue, I change visibility on few pages thanks to @Darren_Murphy . but some blocks dont appear…

> [@Can't connect to my app](https://community.glideapps.com/t/cant-connect-to-my-app/59793):
>
> My App/Pages support link: Instructions: [https://chaudpourjouer.glideapp.io/dl/c73d93/s/925af8/r/UCFrdsvJQiObzCD1AaFZqA](https://chaudpourjouer.glideapp.io/dl/c73d93/s/925af8/r/UCFrdsvJQiObzCD1AaFZqA) Describe the bug: I can’t no more connect to my app. It shows a blank page