# Can't Log into Glide Builder
**URL:** https://community.glideapps.com/t/cant-log-into-glide-builder/75617
**Category:** Ask for Help
**Tags:** glide-escalated
**Created:** [August 13, 2024, 8:16am UTC](https://community.glideapps.com/t/cant-log-into-glide-builder/75617 "2024-08-13T08:16:09Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Ben.SQCDP](https://community.glideapps.com/u/Ben.SQCDP)
#### Post date: [August 13, 2024, 8:16am UTC](https://community.glideapps.com/t/cant-log-into-glide-builder/75617/1 "2024-08-13T08:16:09Z")
Hi, yesterday afternoon I had some technical issues and glide ended up logging me out. When I try log in it says it will send a link to my email address so that I can log in but no email comes through.
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [August 13, 2024, 8:24am UTC](https://community.glideapps.com/t/cant-log-into-glide-builder/75617/2 "2024-08-13T08:24:29Z")
Have you checked your spam folder?
Also, did you originally sign up with a Google account? If yes, you should be able to sign in with Google and skip the magic link.
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### Author:  [@Ben.SQCDP](https://community.glideapps.com/u/Ben.SQCDP)
#### Post date: [August 13, 2024, 8:27am UTC](https://community.glideapps.com/t/cant-log-into-glide-builder/75617/3 "2024-08-13T08:27:21Z")
Nothings coming in to spam or junk and I am logged in with my work email which is still receiving regular emails. Its only a small organisation so I know that the emails aren’t being blocked from coming through or anything. I tried clearing my cache and cookies no joy
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [August 13, 2024, 8:39am UTC](https://community.glideapps.com/t/cant-log-into-glide-builder/75617/4 "2024-08-13T08:39:08Z")
Okay. Is the email address the same one that you use to sign in here in the Community?
If yes, we can tag your post to be escalated to Glide Support.
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### Author:  [@Ben.SQCDP](https://community.glideapps.com/u/Ben.SQCDP)
#### Post date: [August 13, 2024, 8:40am UTC](https://community.glideapps.com/t/cant-log-into-glide-builder/75617/5 "2024-08-13T08:40:20Z")
Yes it is. That would be great thank you
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### Author:  [@glide](https://community.glideapps.com/u/glide)
#### Post date: [August 13, 2024, 9:41am UTC](https://community.glideapps.com/t/cant-log-into-glide-builder/75617/6 "2024-08-13T09:41:38Z")
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.