# Can't Access the Paid Account because email address is suspended **URL:** \ **Category:** Ask for Help\ **Created:** [February 12, 2024, 8:58am UTC](https://community.glideapps.com/t/cant-access-the-paid-account-because-email-address-is-suspended/70733 "2024-02-12T08:58:16Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Yoga](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yoga/32/70778_2.png) [@Yoga](https://community.glideapps.com/u/Yoga)\ **Post date:** [February 12, 2024, 8:58am UTC](https://community.glideapps.com/t/cant-access-the-paid-account-because-email-address-is-suspended/70733/1 "2024-02-12T08:58:16Z")
I already make the Glide App account ([yogainpur07@gmail.com](mailto:yogainpur07@gmail.com)) and purchase the maker plan subscription monthly for 60 USD. I already input my credit card information there. I had troubles to make other users access the published app, so I tried again and again, and suddenly, Gmail detect my email above as scam account / bot. My email got suspended! Weird. And the problem is not stopped there yet. Suddenly, I can’t log in to the Glide dashboard with the suspended email. And this raises the question for me, Will am I still charged monthly with my inaccessible Glide account? How do I access the Account if the email is suspended? Is there any way I can access the Glide account without confirmation to the Gmail? To be honest, this frustrates me a lot. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 12, 2024, 3:09pm UTC](https://community.glideapps.com/t/cant-access-the-paid-account-because-email-address-is-suspended/70733/2 "2024-02-12T15:09:29Z")
@NoCodeAndy does this warrant a billing support ticket or do you have any other ideas? I’m not sure if OP can submit a ticket anymore. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [February 12, 2024, 8:29pm UTC](https://community.glideapps.com/t/cant-access-the-paid-account-because-email-address-is-suspended/70733/3 "2024-02-12T20:29:29Z")
Checking with the team. 👍 Edit: @Yoga, I’m going to send you a DM to get more information. Thanks! ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [February 12, 2024, 10:00pm UTC](https://community.glideapps.com/t/cant-access-the-paid-account-because-email-address-is-suspended/70733/4 "2024-02-12T22:00:48Z")
@Yoga you emailed support 7 hours ago, and I replied immediately. Can you respond to our support ticket? ---
**Author:** ![Yoga](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yoga/32/70778_2.png) [@Yoga](https://community.glideapps.com/u/Yoga)\ **Post date:** [February 13, 2024, 12:28am UTC](https://community.glideapps.com/t/cant-access-the-paid-account-because-email-address-is-suspended/70733/5 "2024-02-13T00:28:36Z")
Hi All. OP here. David and all, thank God my Gmail account is already recovered and I can access the dashboard again with the mentioned account above. Hopefully Gmail won’t suddenly suspend the account like that. Thanks again! ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/c/8ccf3b921df42f3067ba106db5164efdd1bb9f7b.png) ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [February 20, 2024, 12:28am UTC](https://community.glideapps.com/t/cant-access-the-paid-account-because-email-address-is-suspended/70733/6 "2024-02-20T00:28:51Z")
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