# Can't access Airtable in Glide. The connect to Airtable window does not progress to asking for connection information

**URL:** <https://community.glideapps.com/t/cant-access-airtable-in-glide-the-connect-to-airtable-window-does-not-progress-to-asking-for-connection-information/72979>\
**Category:** Ask for Help\
**Created:** [May 1, 2024, 1:53pm UTC](https://community.glideapps.com/t/cant-access-airtable-in-glide-the-connect-to-airtable-window-does-not-progress-to-asking-for-connection-information/72979 "2024-05-01T13:53:39Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![CorbettH](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@CorbettH](https://community.glideapps.com/u/CorbettH)\
**Post date:** [May 1, 2024, 1:53pm UTC](https://community.glideapps.com/t/cant-access-airtable-in-glide-the-connect-to-airtable-window-does-not-progress-to-asking-for-connection-information/72979/1 "2024-05-01T13:53:39Z")

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![Screenshot 2024-05-01 at 7.49.52 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/3/630768e0ed52cc60851e67e446a2e5e18352118f.png)  
It appears that Glide is not configured to connect. Any ideas on what to try next?  
How do I allow access to the Airtable account? When I click the purple button, nothing happens.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [May 1, 2024, 11:57pm UTC](https://community.glideapps.com/t/cant-access-airtable-in-glide-the-connect-to-airtable-window-does-not-progress-to-asking-for-connection-information/72979/2 "2024-05-01T23:57:25Z")

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Can you try clearing your browser’s cache, and/or trying to access Glide with another browser to see if the issue persists? Thank you.

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**Author:** ![CorbettH](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@CorbettH](https://community.glideapps.com/u/CorbettH)\
**Post date:** [May 2, 2024, 2:54pm UTC](https://community.glideapps.com/t/cant-access-airtable-in-glide-the-connect-to-airtable-window-does-not-progress-to-asking-for-connection-information/72979/3 "2024-05-02T14:54:07Z")

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Thanks! Refreshing the cache worked. I appreciate your help.

Howard

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [May 9, 2024, 2:54pm UTC](https://community.glideapps.com/t/cant-access-airtable-in-glide-the-connect-to-airtable-window-does-not-progress-to-asking-for-connection-information/72979/4 "2024-05-09T14:54:57Z")

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