# Cannot transfer App to a team on the new Explorer Plan **URL:** \ **Category:** Ask for Help\ **Tags:** glide-escalated\ **Created:** [May 27, 2025, 9:37am UTC](https://community.glideapps.com/t/cannot-transfer-app-to-a-team-on-the-new-explorer-plan/82080 "2025-05-27T09:37:51Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [May 27, 2025, 9:37am UTC](https://community.glideapps.com/t/cannot-transfer-app-to-a-team-on-the-new-explorer-plan/82080/1 "2025-05-27T09:37:51Z")
I would appreciate help to resolve this as soon as possible please. We have users that cannot access the App I am trying to transfer. > [@Introducing the new Explorer plan for $25/mo](https://community.glideapps.com/t/introducing-the-new-explorer-plan-for-25-mo/81962/12): > > I just created a new Team and upgraded the plan to Explorer. After payment the Team plan has the correct tags to show it is on the Explorer plan. I then tried to transfer an App that is in another Team but I get this message: The App is not published and is currently in a team that has a live Explorer plan (with 1 other published app). Do I just need to wait for systems to synch? I trust this is a temporary glitch? I just created a new Team and upgraded the plan to Explorer. After payment the Team plan has the correct tags to show it is on the Explorer plan. I then tried to transfer an App that is in another Team but I get this message: ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/d/2dc9623d57af9c9fca3892853b7d6d5bf9e8c22b.png) The App is not published and is currently in a team that has a live Explorer plan (with 1 other published app). Do I just need to wait for systems to synch? I trust this is a temporary glitch? ---
**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\ **Post date:** [May 27, 2025, 11:27pm UTC](https://community.glideapps.com/t/cannot-transfer-app-to-a-team-on-the-new-explorer-plan/82080/5 "2025-05-27T23:27:42Z")
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email. [Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 27, 2025, 11:29pm UTC](https://community.glideapps.com/t/cannot-transfer-app-to-a-team-on-the-new-explorer-plan/82080/6 "2025-05-27T23:29:14Z")
> [@\[Urgent\] App Transfer issue](https://community.glideapps.com/t/urgent-app-transfer-issue/71078/13): > > DJP - I just posted about the same issue. I read above you can help by manually making the transfer. Would you mind sending me a DM and I can share the App ID and Destination Team? Update: This resolved itself 2 hours later. Maybe it’s a data synch thing. Is this solved @Simon_Hill ? I saw this reply later so wonder if the team should ignore the flag earlier. ---
**Author:** ![Simon\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/simon_hill/32/94730_2.png) [@Simon\_Hill](https://community.glideapps.com/u/Simon_Hill)\ **Post date:** [May 28, 2025, 5:30am UTC](https://community.glideapps.com/t/cannot-transfer-app-to-a-team-on-the-new-explorer-plan/82080/7 "2025-05-28T05:30:08Z")
Yes it’s solved thanks. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [June 4, 2025, 5:30am UTC](https://community.glideapps.com/t/cannot-transfer-app-to-a-team-on-the-new-explorer-plan/82080/8 "2025-06-04T05:30:12Z")
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