# Cannot Login

**URL:** <https://community.glideapps.com/t/cannot-login/18108>\
**Category:** Ask for Help\
**Created:** [November 7, 2020, 7:16pm UTC](https://community.glideapps.com/t/cannot-login/18108 "2020-11-07T19:16:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gregpownall](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gregpownall/32/15920_2.png) [@gregpownall](https://community.glideapps.com/u/gregpownall)\
**Post date:** [November 7, 2020, 7:16pm UTC](https://community.glideapps.com/t/cannot-login/18108/1 "2020-11-07T19:16:39Z")

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What’s the most common reason an app user cannot login, using the correct credentials, in a Private Plan ?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [November 7, 2020, 10:12pm UTC](https://community.glideapps.com/t/cannot-login/18108/2 "2020-11-07T22:12:53Z")

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If they can provide you with screenshots of the error you can share them here with us to debug.