# Cannot figure out how to contact support - am on maker plan

**URL:** https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313
**Category:** Ask for Help
**Created:** [April 13, 2025, 3:53am UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313 "2025-04-13T03:53:58Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![RISHTACORNER](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rishtacorner/32/56211_2.png) [@RISHTACORNER](https://community.glideapps.com/u/RISHTACORNER)
#### Post date: [April 13, 2025, 3:53am UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/1 "2025-04-13T03:53:58Z")

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A little confused folks - I can see that I can can get a support link but according to the website there should be a chat button at bottom of my app list screen. I can’t see anything?

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### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [April 13, 2025, 4:05am UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/2 "2025-04-13T04:05:52Z")

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If you look at your account settings in Glide, have you opted out of cookies and tracking?

 ![1000005011](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/6/d69532de7a8d34c583285255c4a0cab61da90a7d.png)

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [April 13, 2025, 10:38am UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/3 "2025-04-13T10:38:44Z")

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![CleanShot 2025-04-13 at 17.38.25](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/8/68725f99efcde58f10ec163431bed10b66e767b4.jpeg)

Do you see this in your builder environment?

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### Author: ![RISHTACORNER](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rishtacorner/32/56211_2.png) [@RISHTACORNER](https://community.glideapps.com/u/RISHTACORNER)
#### Post date: [April 14, 2025, 3:06pm UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/4 "2025-04-14T15:06:35Z")

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No I don’t unfortunately

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### Author: ![RISHTACORNER](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rishtacorner/32/56211_2.png) [@RISHTACORNER](https://community.glideapps.com/u/RISHTACORNER)
#### Post date: [April 14, 2025, 3:06pm UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/5 "2025-04-14T15:06:17Z")

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No sir I don’t

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### Author: ![RISHTACORNER](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rishtacorner/32/56211_2.png) [@RISHTACORNER](https://community.glideapps.com/u/RISHTACORNER)
#### Post date: [April 14, 2025, 3:08pm UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/6 "2025-04-14T15:08:08Z")

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Thank you soooo much Jeff. For some bizarre reason I had opted out … duh!!!

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### Author: ![RISHTACORNER](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rishtacorner/32/56211_2.png) [@RISHTACORNER](https://community.glideapps.com/u/RISHTACORNER)
#### Post date: [April 14, 2025, 3:09pm UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/7 "2025-04-14T15:09:33Z")

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@ThinhDinh figured it out thanks to @Jeff_Hager - I had inadverently disabled cookies!

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### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)
#### Post date: [April 21, 2025, 3:10pm UTC](https://community.glideapps.com/t/cannot-figure-out-how-to-contact-support-am-on-maker-plan/81313/8 "2025-04-21T15:10:12Z")

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