# Cannot downgrade from Private Pro App Plan to Free Plan

**URL:** https://community.glideapps.com/t/cannot-downgrade-from-private-pro-app-plan-to-free-plan/42046
**Category:** Ask for Help
**Created:** [May 17, 2022, 7:29am UTC](https://community.glideapps.com/t/cannot-downgrade-from-private-pro-app-plan-to-free-plan/42046 "2022-05-17T07:29:58Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Shuichi\_KISHIDA](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/shuichi_kishida/32/20048_2.png) [@Shuichi\_KISHIDA](https://community.glideapps.com/u/Shuichi_KISHIDA)
#### Post date: [May 17, 2022, 7:29am UTC](https://community.glideapps.com/t/cannot-downgrade-from-private-pro-app-plan-to-free-plan/42046/1 "2022-05-17T07:29:58Z")

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Hello, Gliders 😀  
I am unable to downgrade from a Private Pro App Plan to a Free Plan for an app that I have been using with annual payments.

The next annual payment will take place the day after tomorrow.  
So I would like to implement the downgrade before that.

What I have tried.

1. Settings → Billing → [Cancel Plan].  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/6/067bde410d35f6518dd909e3f86a23b59b428855.png)

2. It asked me why I wanted to downgrade, so I chose from the pull down menu and clicked [Cancel Plan].  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/a/1ad9582372513628315684f0a9e6fac5f8b8586c.png)

However, the plan description was not changed. The Private Pro App Plan remained selected on the screen.  
 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/7/37e09e8d595d1747c07244b0a0bf7d2db0d255a5.png)

I referred to the Glide Library for an explanation of this issue at the following URL

Cancelling your subscription

> **[Cancelling your subscription](https://docs.glideapps.com/all/topics/account/apps/cancelling-your-subscription)**

I have contacted the email address given on the above page.

What should I do after this? If anyone knows, please let me know.

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [May 17, 2022, 1:59pm UTC](https://community.glideapps.com/t/cannot-downgrade-from-private-pro-app-plan-to-free-plan/42046/2 "2022-05-17T13:59:17Z")

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> [@Shuichi\_KISHIDA](#):
>
> I have contacted the email address given on the above page.

If you have already contacted the email then I would advise waiting for at least 24 hours to see if they respond.

If that doesn’t work, please try submitting it as a bug ticket here.

[https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new)

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<div class="post-metadata">

### Author: ![Shuichi\_KISHIDA](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/shuichi_kishida/32/20048_2.png) [@Shuichi\_KISHIDA](https://community.glideapps.com/u/Shuichi_KISHIDA)
#### Post date: [May 17, 2022, 8:34pm UTC](https://community.glideapps.com/t/cannot-downgrade-from-private-pro-app-plan-to-free-plan/42046/3 "2022-05-17T20:34:44Z")

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Dear ThinhDinh,

Thank you.  
Glide Support responded to my email and addressed this matter.  
I was able to downgrade successfully.

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### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)
#### Post date: [May 18, 2022, 8:35pm UTC](https://community.glideapps.com/t/cannot-downgrade-from-private-pro-app-plan-to-free-plan/42046/4 "2022-05-18T20:35:14Z")

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