# Can you send a whatsapp when a form is submitted with workflows?

**URL:** <https://community.glideapps.com/t/can-you-send-a-whatsapp-when-a-form-is-submitted-with-workflows/81136>\
**Category:** Ask for Help\
**Created:** [April 2, 2025, 10:06pm UTC](https://community.glideapps.com/t/can-you-send-a-whatsapp-when-a-form-is-submitted-with-workflows/81136 "2025-04-02T22:06:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Sancho\_Castro](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sancho_castro/32/86817_2.png) [@Sancho\_Castro](https://community.glideapps.com/u/Sancho_Castro)\
**Post date:** [April 2, 2025, 10:06pm UTC](https://community.glideapps.com/t/can-you-send-a-whatsapp-when-a-form-is-submitted-with-workflows/81136/1 "2025-04-02T22:06:27Z")

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I have an issue reporter app where if someone at the team finds an error, he completes a form and assigns it to someone else (or him). The issues start piling up on a table and the assigned has to figure out the issue, upload a solution and close the ticket. The system works fine but I found no way to notify people about their assigned issues. Our team is working at a factory floor, it’s not like they have a computer in front all day. I thought about making a workflow that connects with twilio. It seems like I’ve got the twilio part figured out but I can’t understand how to make the form send the issue to the assigned when submited (new line created).

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**Author:** ![FrancoisDigico](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/francoisdigico/32/75651_2.png) [@FrancoisDigico](https://community.glideapps.com/u/FrancoisDigico)\
**Post date:** [April 2, 2025, 10:15pm UTC](https://community.glideapps.com/t/can-you-send-a-whatsapp-when-a-form-is-submitted-with-workflows/81136/2 "2025-04-02T22:15:15Z")

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Sure you can, it’s called a workflow now. You can even state if some action is not done by time like in 2 days. You can send a webhook to any another service like Salesforce if no answer from a cold call after some time.

Glide has a time trigger you can use with that.

If you’re proficient with apis and webhooks, you can trigger that anytime you want.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [April 3, 2025, 2:44am UTC](https://community.glideapps.com/t/can-you-send-a-whatsapp-when-a-form-is-submitted-with-workflows/81136/3 "2025-04-03T02:44:11Z")

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> [@Sancho\_Castro](#):
>
> It seems like I’ve got the twilio part figured out but I can’t understand how to make the form send the issue to the assigned when submited (new line created).

- Use relations & joined list to have a comma-delimited list of all assigned people’s phone numbers, in the Assignments table.
- Add a webhook workflow.
- Add a normal workflow that ties to the on-submit action of your form, add a trigger webhook action, put the webhook workflow URL in, and then put the list of phone numbers in the body, let’s say with a variable named “phoneNumbers”. Add as much info as you need here with additional variables.
- Go to the webhook workflow, parse out those fields with queryJSON, and loop through the list of numbers.
- With each loop, have an API Call to the Twilio API to send messages via WhatsApp. Or you can use the native Twilio integration to send SMS messages.