# Can someone help me understand the 24hr restore cycle?

**URL:** <https://community.glideapps.com/t/can-someone-help-me-understand-the-24hr-restore-cycle/31195>\
**Category:** Ask for Help\
**Created:** [August 31, 2021, 4:04pm UTC](https://community.glideapps.com/t/can-someone-help-me-understand-the-24hr-restore-cycle/31195 "2021-08-31T16:04:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ChaseFlorell](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chaseflorell/32/30932_2.png) [@ChaseFlorell](https://community.glideapps.com/u/ChaseFlorell)\
**Post date:** [August 31, 2021, 4:04pm UTC](https://community.glideapps.com/t/can-someone-help-me-understand-the-24hr-restore-cycle/31195/1 "2021-08-31T16:04:08Z")

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Hey all, I’m just looking for a little understanding on something.  
I submitted a support ticket that resulted in the (amazing) Glide team having to restore my dashboard to a different snapshot. I was told it would take “up to 24 hours” to be available.

I’m not at the 24 hour mark yet, it’s more like 22 hours at this point; but I’m just curious, what is happening in the background that makes for such a long delay?

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**Author:** ![ChaseFlorell](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chaseflorell/32/30932_2.png) [@ChaseFlorell](https://community.glideapps.com/u/ChaseFlorell)\
**Post date:** [August 31, 2021, 6:30pm UTC](https://community.glideapps.com/t/can-someone-help-me-understand-the-24hr-restore-cycle/31195/2 "2021-08-31T18:30:11Z")

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uh oh. I’m now beyond the 24 hour mark with no change. Must be something else at play.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 31, 2021, 11:34pm UTC](https://community.glideapps.com/t/can-someone-help-me-understand-the-24hr-restore-cycle/31195/3 "2021-08-31T23:34:42Z")

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I’m not sure this is a topic that has been discussed many times in the forum. Technically, I believe only Glide people can answer you directly on this and you may have a better chance to get the answer from the support ticket itself.