# Can anyone help me with the twilio whatsapp integration?

**URL:** <https://community.glideapps.com/t/can-anyone-help-me-with-the-twilio-whatsapp-integration/80384>\
**Category:** Ask for Help\
**Created:** [February 27, 2025, 2:23pm UTC](https://community.glideapps.com/t/can-anyone-help-me-with-the-twilio-whatsapp-integration/80384 "2025-02-27T14:23:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Luiz\_Roberto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/luiz_roberto/32/80972_2.png) [@Luiz\_Roberto](https://community.glideapps.com/u/Luiz_Roberto)\
**Post date:** [February 27, 2025, 2:23pm UTC](https://community.glideapps.com/t/can-anyone-help-me-with-the-twilio-whatsapp-integration/80384/1 "2025-02-27T14:23:58Z")

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I’m setting up an action in my application so that when a user sends a comment on a post, the other user receives a notification on WhatsApp.

I set up the number, the SID, the token, and the action. In the Glide section, everything seems to be fine when I send the action, but when I go to the Twillio logs, this error appears:

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/8/582413478ab43923fdb1bf82bfdecf7e9ad8d90a.png)

Does anyone have any idea what I can do? The Glide tutorial doesn’t mention anything about Twilio templates, so I’m confused about what needs to be done.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [February 28, 2025, 12:25am UTC](https://community.glideapps.com/t/can-anyone-help-me-with-the-twilio-whatsapp-integration/80384/2 "2025-02-28T00:25:21Z")

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![CleanShot 2025-02-28 at 07.23.10](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/a/5ac6ff24a3ccd42e501571ce7c7847bf8d7e3f35.png)

I think when you’re sending a message **initiated by the business** , you must use a pre-defined template.

The “window” they refer to here means [this](https://www.reddit.com/r/twilio/comments/hvfcxf/comment/fyt87tk/):

> If a user replies to the template message or messages your application first, it [starts a session](https://www.twilio.com/docs/whatsapp/api#conversational-messaging-on-whatsapp) that lasts for 24 hours after the most recently received message from the user. Your application cannot send messages that don’t conform to a pre-registered template _unless they have an active session_ .