# Camera and photos problem **URL:** \ **Category:** Ask for Help\ **Created:** [November 2, 2021, 3:13pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915 "2021-11-02T15:13:05Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![vitrue](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vitrue/32/33842_2.png) [@vitrue](https://community.glideapps.com/u/vitrue)\ **Post date:** [November 2, 2021, 3:13pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/1 "2021-11-02T15:13:05Z")
Hey ! 3 of my users cant open the camera, they try to click on the field, and nothing happens, Does someone know why is that? [![](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/a/4a7dd12f3c9b715851275ac9f878099785dd2a8f.webp "WhatsApp Video 2021-11-02 at 4.49.38 PM.mp4") ](https://vimeo.com/641559637) ---
**Author:** ![vitrue](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vitrue/32/33842_2.png) [@vitrue](https://community.glideapps.com/u/vitrue)\ **Post date:** [November 2, 2021, 3:15pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/2 "2021-11-02T15:15:23Z")
video link: [WhatsApp Video 2021-11-02 at 4.49.38 PM.mp4 on Vimeo](https://vimeo.com/641559637) ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [November 2, 2021, 3:32pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/3 "2021-11-02T15:32:01Z")
Hi @vitrue Does it work if you tap anywhere else on the image picker? What model, brand and OS version is this phone? ---
**Author:** ![vitrue](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vitrue/32/33842_2.png) [@vitrue](https://community.glideapps.com/u/vitrue)\ **Post date:** [November 2, 2021, 5:53pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/4 "2021-11-02T17:53:39Z")
Hey. Redmi Note 5 @SantiagoPerez ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [November 2, 2021, 6:27pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/5 "2021-11-02T18:27:46Z")
@vitrue Does it work if you tap anywhere else on the image picker? Can we have the Android version? ---
**Author:** ![vitrue](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vitrue/32/33842_2.png) [@vitrue](https://community.glideapps.com/u/vitrue)\ **Post date:** [November 2, 2021, 8:13pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/6 "2021-11-02T20:13:20Z")
no, it doesn’t. about the Android version: ![004ec926-206b-4c75-a863-c88c290e5d44](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/8/78752892a21a1a6a87bce3a3e8ca677b83b8d596.jpeg) ---
**Author:** ![MegannLock](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/megannlock/32/19680_2.png) [@MegannLock](https://community.glideapps.com/u/MegannLock)\ **Post date:** [November 5, 2021, 12:01pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/7 "2021-11-05T12:01:55Z")
The Galaxy Note 5 released in like 2015-2016 I think. Even if you have up-to-date software, you may still encounter some bugs like this. Does it work if you quit the app and re-open it? ---
**Author:** ![vitrue](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vitrue/32/33842_2.png) [@vitrue](https://community.glideapps.com/u/vitrue)\ **Post date:** [November 20, 2021, 8:34pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/8 "2021-11-20T20:34:42Z")
Yes, it doesn’t help, and I can understand that this is an old phone version, but I am looking for a solution, I cant tell my users, it does not work. ---
**Author:** ![Lucas\_Pires](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lucas_pires/32/64863_2.png) [@Lucas\_Pires](https://community.glideapps.com/u/Lucas_Pires)\ **Post date:** [November 20, 2021, 8:46pm UTC](https://community.glideapps.com/t/camera-and-photos-problem/33915/9 "2021-11-20T20:46:08Z")
@SantiagoPerez any update about it? @vitrue was asking me about it