# Call API not working with Zapier Webhook **URL:** \ **Category:** Report a Bug\ **Tags:** call-api\ **Created:** [January 22, 2024, 12:40am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834 "2024-01-22T00:40:25Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Cory\_James\_Clouse](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cory_james_clouse/32/60984_2.png) [@Cory\_James\_Clouse](https://community.glideapps.com/u/Cory_James_Clouse)\ **Post date:** [January 22, 2024, 12:40am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/1 "2024-01-22T00:40:25Z")
\_First time reporting a bug? Yes * * * My glide api code is not working with zapier and the glide support form won’t allow me to request support. Says my email is “invalid” even though it is the email associated with my business account. I paid the highest level for support and there is no way to get it. Please contact me. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [January 22, 2024, 12:49am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/2 "2024-01-22T00:49:29Z")
How are you trying to get support? If you have a Business Plan, you should be able to open a ticket via Settings-\>Support. > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [January 22, 2024, 1:37am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/3 "2024-01-22T01:37:15Z")
Did you try submitting a support ticket within Glide? That’s the preferred way and it will be associated with your account. What error are you seeing? Call API should be compatible with any webhook. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 22, 2024, 1:30pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/4 "2024-01-22T13:30:40Z")
> [@Cory\_James\_Clouse](#): > > My glide api code is not working with zapier Also, can you specify how is it not “working”? ---
**Author:** ![Cory\_James\_Clouse](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cory_james_clouse/32/60984_2.png) [@Cory\_James\_Clouse](https://community.glideapps.com/u/Cory_James_Clouse)\ **Post date:** [January 22, 2024, 5:16pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/5 "2024-01-22T17:16:28Z")
I did try submitting a report ticket and that form will not accept the email address on my account. Says my email is “not valid” and won’t allow me to submit the form. When I test or run the zip I get an error. "Failed to create a request in Webhooks by Zapier Error (HTTP Status Code: 400)" ---
**Author:** ![Cory\_James\_Clouse](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cory_james_clouse/32/60984_2.png) [@Cory\_James\_Clouse](https://community.glideapps.com/u/Cory_James_Clouse)\ **Post date:** [January 22, 2024, 5:28pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/6 "2024-01-22T17:28:05Z")
This is how the form opens automatically. It pulls in my email from my account and says it is not valid. I deleted it and reentered it and it still says the same. The form won’t submit because of this error. ![Screenshot 2024-01-22 9.26.06 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/a/0a6c25930ffac8cda397f9ec8d8a7f03a5aed290.png) ---
**Author:** ![Cory\_James\_Clouse](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cory_james_clouse/32/60984_2.png) [@Cory\_James\_Clouse](https://community.glideapps.com/u/Cory_James_Clouse)\ **Post date:** [January 22, 2024, 11:54pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/7 "2024-01-22T23:54:33Z")
Any update? I haven’t received any correspondence or information. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 23, 2024, 12:12am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/8 "2024-01-23T00:12:03Z")
Can you show us some screenshots on how you’re setting up the flow in Glide and Zapier? Disclaimer: This is just a fellow user trying to help, I’m not a Glide employee. ---
**Author:** ![Cory\_James\_Clouse](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cory_james_clouse/32/60984_2.png) [@Cory\_James\_Clouse](https://community.glideapps.com/u/Cory_James_Clouse)\ **Post date:** [January 23, 2024, 12:17am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/9 "2024-01-23T00:17:13Z")
The set up has my api key so no, but I followed the guide and the video that was posted. The error occurs when the url is incorrect, however i used the url provided in the API code on Glide. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 23, 2024, 12:19am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/10 "2024-01-23T00:19:10Z")
You can try blurring out the API keys, or temporarily replace them as X to grab a screenshot. I use this tool for my Mac. > **[Shottr – screenshot app for pixel professionals](https://shottr.cc/)** > > Shottr is a free macOS screenshot app with scrolling screenshots, OCR, annotation and measurement instruments. When you say “API code”, do you mean you’re trying to create a step in Zapier that uses Glide, or do you create an action in Glide? ---
**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\ **Post date:** [January 23, 2024, 4:58pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/11 "2024-01-23T16:58:49Z")
Hi Cory, I’m looking into the ticket submission issue now. I’ll get back to you with more information soon. Thank you for your patience. ---
**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\ **Post date:** [January 23, 2024, 6:07pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/12 "2024-01-23T18:07:20Z")
For others following this thread, the ticket submission problem went away. Going forward, please use it as your primary method for submitting issues to support. You can access it from the [dashboard](https://go.glideapps.com) or from within your app. In either case, including a Support Link goes a long way toward helping solve the issue faster. Loom videos showing details of what’s going on help a lot, too. Thanks, Glide Support ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 24, 2024, 12:49am UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/13 "2024-01-24T00:49:31Z")
Can you share some details on what went wrong here? ---
**Author:** ![Marcel\_at\_Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/marcel_at_glide/32/60371_2.png) [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)\ **Post date:** [January 25, 2024, 10:38pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/14 "2024-01-25T22:38:25Z")
Around the same time (before and after), other tickets came in via the same form, so it seems to have been an isolated incident. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [February 1, 2024, 10:39pm UTC](https://community.glideapps.com/t/call-api-not-working-with-zapier-webhook/69834/15 "2024-02-01T22:39:17Z")
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