# Bought a template from template store an received an error, no money, no template **URL:** \ **Category:** Ask for Help\ **Created:** [September 23, 2021, 3:39pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224 "2021-09-23T15:39:45Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nosehms](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nosehms/32/30231_2.png) [@nosehms](https://community.glideapps.com/u/nosehms)\ **Post date:** [September 23, 2021, 3:39pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/1 "2021-09-23T15:39:45Z")
Hi. I ask this here to know if someone experimented the same. I bought some minutes ago a template from the template store, i payed $49.99, but then a message appeared saying something like “Could not copy template” or something like this. In my bank account appears the charge of $49.99, but i haven’t got the template… I haven’t received any email of my purchase. I asked glide support but no answer yet. @david ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [September 23, 2021, 3:56pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/2 "2021-09-23T15:56:55Z")
Have you tried to download the template again? Have you contacted Glide Support? [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![nosehms](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nosehms/32/30231_2.png) [@nosehms](https://community.glideapps.com/u/nosehms)\ **Post date:** [September 23, 2021, 4:05pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/3 "2021-09-23T16:05:31Z")
Yes @Jeff_Hager , i’m trying to download again but same result. And yes, I contacted with support team but no response yet. ![Captura de pantalla 2021-09-23 a las 18.04.04](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/2/c27bd264d4d93b03ab53d6b62e8a818cbc23297f.png) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [September 23, 2021, 4:09pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/4 "2021-09-23T16:09:53Z")
Which template is it, or who is the author if it? ---
**Author:** ![nosehms](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nosehms/32/30231_2.png) [@nosehms](https://community.glideapps.com/u/nosehms)\ **Post date:** [September 23, 2021, 4:11pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/5 "2021-09-23T16:11:58Z")
This template @Jeff_Hager > **[Glide Store app template • Glide](https://www.glideapps.com/templates/glide-store-s6)** > > Ecommerce Store with custom cart and guest checkout. Best solution for small & handmade businesses. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [September 23, 2021, 4:16pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/6 "2021-09-23T16:16:50Z")
@rayo would you have any thoughts on what could be happening? ---
**Author:** ![rayo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rayo/32/91372_2.png) [@rayo](https://community.glideapps.com/u/rayo)\ **Post date:** [September 23, 2021, 4:48pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/7 "2021-09-23T16:48:40Z")
Hi Jeff, a few other purchased the template and everything went fine. This must be a Glide Bug. I’l try to look into it. Meanwhile anyone we can tag here that might know? ---
**Author:** ![nosehms](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nosehms/32/30231_2.png) [@nosehms](https://community.glideapps.com/u/nosehms)\ **Post date:** [September 23, 2021, 4:58pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/8 "2021-09-23T16:58:47Z")
Thanks for the reply @rayo. Let’s wait Glide’s answer then… ---
**Author:** ![rayo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rayo/32/91372_2.png) [@rayo](https://community.glideapps.com/u/rayo)\ **Post date:** [September 23, 2021, 5:09pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/9 "2021-09-23T17:09:59Z")
Just to confirm, his payment has been received. ---
**Author:** ![Lena\_H-K](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lena_h-k/32/29678_2.png) [@Lena\_H-K](https://community.glideapps.com/u/Lena_H-K)\ **Post date:** [September 23, 2021, 7:03pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/10 "2021-09-23T19:03:22Z")
I have the same problem. I bought a template and I did something and it disappeared, and I cant get it back, without paying for it again. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [September 23, 2021, 7:18pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/11 "2021-09-23T19:18:10Z")
We are investigating this. Thanks for your patience! ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [September 23, 2021, 7:35pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/12 "2021-09-23T19:35:34Z")
@Lena_H-K you shouldn’t be charged again. Have you tried to download the template again? ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [September 23, 2021, 7:51pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/13 "2021-09-23T19:51:41Z")
Note: When you purchase a Template, Glide records this fact and links it to the folder you initially selected. This record of purchase allows you to “purchase”/download the Template again at no charge. Therefore, when you try downloading the Template again, you do have to download it into the same folder you originally selected to add the Template to. Also, note that it will show the price but you will not be charged again. ---
**Author:** ![Lena\_H-K](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lena_h-k/32/29678_2.png) [@Lena\_H-K](https://community.glideapps.com/u/Lena_H-K)\ **Post date:** [September 23, 2021, 9:11pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/14 "2021-09-23T21:11:35Z")
Ok good. Thanks! ---
**Author:** ![nosehms](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nosehms/32/30231_2.png) [@nosehms](https://community.glideapps.com/u/nosehms)\ **Post date:** [September 24, 2021, 1:32pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/15 "2021-09-24T13:32:48Z")
Not my case. Unable to download the template to the folder i selected when i purchased the template yesterday. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [September 24, 2021, 2:17pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/16 "2021-09-24T14:17:50Z")
@nosehms Please, log out of Glide. Then, open Gmail or GDrive. After that open Glide, and try to download the template. Please, make sure you select the right team. Let us know how this goes. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [September 24, 2021, 2:27pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/17 "2021-09-24T14:27:39Z")
You must sign in with Google to copy a template that uses a Google Sheet. Make sure you have signed in this way. ---
**Author:** ![nosehms](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nosehms/32/30231_2.png) [@nosehms](https://community.glideapps.com/u/nosehms)\ **Post date:** [September 24, 2021, 2:40pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/18 "2021-09-24T14:40:11Z")
Glide support team say to me the same as you and I have answered them the same. I Tried it 10 times or more, with different browsers, incognito mode, shut down my pc different times, and nothing worked… Of course (i’m not idiot), i’m choosing the team (my Glide main folder / “My apps” folder) I used to buy the template, if I choose another team it ask me to pay again. I tried it a lot of times… Is the main folder the error? Of course I sign in with my Google account, as always. I Logged out from my google account, logged out from glide account, cleaned cookies, restarted my mac, signed in to google account, signed in to glide account, and not working. I tried it a lot of times… More suggestions…? 😓 ![Error](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/f/9fd72755c0f484537bab1cb6a8ebd8c3faf302e4.gif) ---
**Author:** ![rayo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rayo/32/91372_2.png) [@rayo](https://community.glideapps.com/u/rayo)\ **Post date:** [September 24, 2021, 2:46pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/19 "2021-09-24T14:46:24Z")
What is Glide seeing from the backend… what is triggering this error for this user? is it possible to track from Glide side what is happening that is not causing him to copy this app? ---
**Author:** ![George-Glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/george-glide/32/22384_2.png) [@George-Glide](https://community.glideapps.com/u/George-Glide)\ **Post date:** [September 24, 2021, 3:30pm UTC](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224/20 "2021-09-24T15:30:57Z")
@nosehms The Ticket you submitted has been escalated to our Engineers. You will be updated on the status within our Ticketing system. The issue seems unique to this particular Template. [Next page](https://community.glideapps.com/t/bought-a-template-from-template-store-an-received-an-error-no-money-no-template/32224.md?page=2)