# Bought a template but it never showed up in my account

**URL:** <https://community.glideapps.com/t/bought-a-template-but-it-never-showed-up-in-my-account/72285>\
**Category:** Ask for Help\
**Created:** [April 3, 2024, 6:52pm UTC](https://community.glideapps.com/t/bought-a-template-but-it-never-showed-up-in-my-account/72285 "2024-04-03T18:52:07Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![StewartWhite](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/stewartwhite/32/62032_2.png) [@StewartWhite](https://community.glideapps.com/u/StewartWhite)\
**Post date:** [April 3, 2024, 6:52pm UTC](https://community.glideapps.com/t/bought-a-template-but-it-never-showed-up-in-my-account/72285/1 "2024-04-03T18:52:07Z")

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I bought a template, but it never showed up. I paid for it, I have the receipt in my email, but it didn’t get added into my Glide account. I’m wondering if it has something to do with the fact that my glide account is under one Google account, but when I paid, it was automatically set to another google account. I tried creating a Glide account under that google account, just to see if it landed there, but I didn’t find anything.

Any help would be appreciated

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [April 3, 2024, 11:46pm UTC](https://community.glideapps.com/t/bought-a-template-but-it-never-showed-up-in-my-account/72285/2 "2024-04-03T23:46:46Z")

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@NoCodeAndy Does this case need a support ticket?

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**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\
**Post date:** [April 4, 2024, 8:46pm UTC](https://community.glideapps.com/t/bought-a-template-but-it-never-showed-up-in-my-account/72285/3 "2024-04-04T20:46:30Z")

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> [@ThinhDinh](#):
>
> Does this case need a support ticket?

Yes, this sort of thing is best handled through support.

@StewartWhite - Have you opened a ticket with the team yet?

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**Author:** ![StewartWhite](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/stewartwhite/32/62032_2.png) [@StewartWhite](https://community.glideapps.com/u/StewartWhite)\
**Post date:** [April 5, 2024, 11:53pm UTC](https://community.glideapps.com/t/bought-a-template-but-it-never-showed-up-in-my-account/72285/4 "2024-04-05T23:53:19Z")

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Hey, I was able to contact the designer and he got me squared away.  
I think what happened was my Google account that I signed up with was not the default Google account that I paid for the purchase with. It confused the system.