# Black screen display for app installation from Chrome - Windows 7

**URL:** <https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224>\
**Category:** Ask for Help\
**Created:** [October 18, 2021, 5:44am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224 "2021-10-18T05:44:59Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Himaladin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/himaladin/32/71023_2.png) [@Himaladin](https://community.glideapps.com/u/Himaladin)\
**Post date:** [October 18, 2021, 5:44am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224/1 "2021-10-18T05:44:59Z")

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In the last two weeks, I have received black screen complaints from many users who install apps via Google chrome from windows 7. Maybe someone is facing the same issue and how to solve it, please.

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**Author:** ![Dilon\_Perera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dilon_perera/32/85652_2.png) [@Dilon\_Perera](https://community.glideapps.com/u/Dilon_Perera)\
**Post date:** [October 18, 2021, 8:49am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224/2 "2021-10-18T08:49:57Z")

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Hi @Himaladin 👋 👋

I’m also using Windows 7. But I downloaded my app for check in this computer and it’s working good. No Blank Screens 😊@Himaladin if you don’t mind send me the app link and I will test with my computer 😇 And you can **[Submit a request](https://glide-help.zendesk.com/hc/en-us/requests/new)** too 👍

Thank you 😇

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**Author:** ![Himaladin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/himaladin/32/71023_2.png) [@Himaladin](https://community.glideapps.com/u/Himaladin)\
**Post date:** [October 18, 2021, 10:46am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224/3 "2021-10-18T10:46:49Z")

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This is not problematic if installed from another browser. This also happens to users with pre-installed apps, all google chrome users. Glad to hear you didn’t have the same experience which means it’s not a global issue. My app is private limit access, maybe I need to find another computer to check it.  
Thank you for your kindness.

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**Author:** ![Dilon\_Perera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dilon_perera/32/85652_2.png) [@Dilon\_Perera](https://community.glideapps.com/u/Dilon_Perera)\
**Post date:** [October 18, 2021, 10:57am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224/4 "2021-10-18T10:57:49Z")

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Your welcome @Himaladin 😊

I hope it will work @Himaladin 😇

Thank you 👍

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**Author:** ![Dilon\_Perera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dilon_perera/32/85652_2.png) [@Dilon\_Perera](https://community.glideapps.com/u/Dilon_Perera)\
**Post date:** [October 18, 2021, 10:58am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224/5 "2021-10-18T10:58:47Z")

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Does the blank screen is coming on other computers expect Windows 7 @Himaladin ?

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**Author:** ![Himaladin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/himaladin/32/71023_2.png) [@Himaladin](https://community.glideapps.com/u/Himaladin)\
**Post date:** [October 18, 2021, 11:11am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224/6 "2021-10-18T11:11:12Z")

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The others don’t matter. This only happens on Google chrome with the Windows 7 platform.

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**Author:** ![Dilon\_Perera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dilon_perera/32/85652_2.png) [@Dilon\_Perera](https://community.glideapps.com/u/Dilon_Perera)\
**Post date:** [October 18, 2021, 11:13am UTC](https://community.glideapps.com/t/black-screen-display-for-app-installation-from-chrome-windows-7/33224/7 "2021-10-18T11:13:49Z")

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Ohh @Himaladin 😐

But for me no black screens. If you can @Himaladin can you send me the app link to see with my Windows 7? 😐

So Black screen is like when the user download and opens the app that user can see only that Black screen? 😐